This role leads end-to-end mixed-methods research within a key product area, transforming unclear questions into structured learning plans and delivering insights that directly influence product and design direction. The researcher operates remotely and reports to the Director of Research.
Responsibilities
- Lead comprehensive research initiatives across a major product domain from start to finish
- Independently define and execute research projects that inform strategic decisions, turning ambiguous problems into clear research plans
- Collaborate with Product, Design, Data, and Engineering teams to align on decision scope, timelines, and tradeoffs
- Conduct diverse research studies spanning discovery, concept development, prototyping, and post-launch evaluation
- Leverage AI tools to speed up data synthesis and interpretation, including clustering insights and identifying patterns, while maintaining rigorous validation practices
- Develop simple, reusable research processes such as templates, prompts, and checklists to improve efficiency without sacrificing quality
- Share effective AI-assisted research methods with colleagues and partners, promoting ethical and privacy-conscious usage
- Design and lead robust qualitative research including interviews, concept testing, usability sessions, walkthroughs, and diary studies
- Transform raw research data into clear themes, models, and actionable recommendations for teams
- Facilitate collaborative sessions to help teams build shared understanding and define next steps
- Combine qualitative findings with behavioral product data and business metrics such as conversion, activation, adoption, and retention
- Design and manage surveys when needed, including crafting questionnaires, defining samples, and analyzing responses
- Perform primary and secondary data analysis, including statistical comparisons, trend identification, and segmentation
- Integrate multiple data sources into concise insights that highlight risks, tradeoffs, and opportunities
- Communicate findings effectively through both asynchronous and live formats, adapting messaging for product managers, designers, engineers, data specialists, and leadership
Requirements
- Hold a graduate degree or possess equivalent relevant experience
- Have 5 or more years of experience in user, product, or UX research—or a closely related field
- Demonstrate a track record of independently leading mixed-methods research that directly influences product and design choices
- Present a strong qualitative research portfolio with at least two detailed case studies showing your role, methods used, synthesis approach, and impact
- Possess foundational quantitative skills, including survey design, analysis, and fluency with product and business metrics
- Have experience working closely with Data or Analytics teams and using behavioral data to strengthen research outcomes
- Have experience supporting self-serve research or improving research practices through templates, systems, or lightweight training initiatives
Nice to Have
- Experience conducting research on B2B SaaS products and complex user workflows
- Ability to independently query data using SQL or a comparable language
Tech Stack
AI tools for accelerating research tasks, Survey design and analysis software, Behavioral data analysis platforms, including tracking KPIs, funnels, retention, and churn, SQL or equivalent for data querying
Benefits
- Equity in the form of RSUs for all permanent employees
- Comprehensive medical, dental, and vision coverage with employer covering majority of premiums
- 12 weeks of paid parental leave available to all parents
- Over 6 weeks of additional paid leave for birthing parents
- Support for family planning, menopause, and midlife health transitions
- Flexible vacation policy
- Paid public holidays
- Sabbatical program offering extended time off
- Access to mental health resources, therapy, and coaching services
- 401(k) plan in the U.S. with 100% employer match up to $6,000 annually
- Retirement savings support available globally
- Monthly stipends for work-from-home and wellness expenses such as internet and fitness
- Annual WIN bonus program for full-time, permanent, non-commission employees
Compensation
CAD $180,000 - $225,000 (based on location in BC & ON, Canada). Equity: RSUs
Work Arrangement
Remote
Team
Part of the Research team reporting to the Director of Research; collaborates cross-functionally with Product, Design, Data, and Engineering. Team size not specified.
