Remote Talent LATAM is hiring a Senior Project Manager to lead the project management function and drive operational excellence for a digital marketing company. This strategic role focuses on building systems, processes, and governance to improve profitability and team efficiency.

What You'll Do

Build budget tracking systems that prevent margin bleed and deploy real-time budget vs. actual tracking for all client accounts.
Create dashboards that show leadership actionable insights and maintain a profitability dashboard for leadership with monthly reviews.
Design workflows that make the team more profitable without working harder and standardize project workflows in ClickUp with templates and automations.
Make tough calls about resource allocation and timeline enforcement, including implementing hard stops at 100% budget requiring MA approval.
Coach the Junior Project Manager to handle tactical execution and define clear task distribution.
Resolve escalations that can't be handled at lower levels and own the resolution of project-related client escalations.
Attend key client meetings as needed and partner with Account Managers to manage client expectations proactively.
Engage in strategic planning with leadership.
Establish weekly budget review cadence with account teams and create and enforce escalation protocols.
Maintain visibility into team capacity across all departments and forecast resource needs to flag capacity constraints.
Balance workloads across team members to prevent burnout and ensure quality.
Partner with leadership on hiring decisions based on capacity data.
Audit existing workflows within first 30 days and present gap analysis to leadership.
Identify and implement quick wins that immediately improve efficiency.
Create urgency hierarchy and priority matrix so not everything is 'urgent'.
Document all processes and train team on new systems.
Serve as the operational hub connecting SEO, Paid Media, Content, Dev, and Client Success teams.
Resolve resource conflicts and timeline dependencies across departments.
Ensure smooth handoffs between teams during client onboarding and project execution.
Facilitate communication without becoming a bottleneck.
Build a scalable PM function that grows with the agency.

What We're Looking For

8+ years of project management experience in a digital marketing agency or similar environment.
Proven track record of improving profitability through operational excellence.
Experience managing cross-functional teams (designers, developers, strategists, media buyers).
Direct experience with budget tracking, time management, and resource allocation at scale.
History of implementing and optimizing project management systems from scratch or fixing broken ones.
Advanced proficiency in ClickUp: able to build complex workflows, automations, dashboards, and custom fields from scratch.
Experience with capacity planning tools and resource management features.
Proficiency with time tracking tools and integration with project management platforms.
Ability to build dashboards that surface actionable insights.
Strong proficiency with Google Workspace (Docs, Sheets, Slides) for documentation and reporting.
Strategic thinker who can translate the big picture into actionable processes.
Bias for action: move fast, make decisions with imperfect information, and iterate.
Excellent communicator across leadership, peers, and team members.
Comfortable with conflict and enforcing deadlines and budgets without damaging relationships.
Process-oriented and documents everything, building systems that work without you.
Coaching mindset focused on developing people.

Nice to Have

Experience with EOS (Entrepreneurial Operating System) or similar business operating systems.
Familiarity with digital marketing deliverables (SEO, PPC, content, web development).
Experience with AI tools for productivity and automation.
Background in agency operations or consulting.