Responsibilities
- Accountable for comprehensive performance and delivery of Technology solutions on behalf of specifically assigned business function(s), spanning a combination of support, enhancements, projects, and roadmaps.
- Drives successful project delivery (scope, budget, time, quality) and ongoing system performance.
- Serves as the escalation point for communication and resolution of project/enhancement/support issues.
- Serves as direct liaison between business owner, users, technology team and vendor for software system escalated support issues, defect/enhancement delivery, system upgrades, and product roadmap.
- Collaborate closely with business and technology teams and vendor partners (engagement team, product owners/mangers, SME’s, engineers, architects, developers) to document and solution the requirements
- Active, hands-on prioritization and delivery of all projects and enhancements for a business functional area(s).
- Tracks, manages, and optimizes budgets across projects/enhancement/support areas.
- Assists with enterprise-wide change management efforts as it relates to implementation of programs, practices and protocols.
- Under the direction of VP Technology, Program Management, work with Director of Venue Technology to manage projects related to POS implementation.
- Manages and/or oversees the day-to-day delivery of projects for the given business area of responsibility including scope, timeline, staffing, budget, quality, and risk/issues.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
- Understand and negotiate needs and expectations of multiple stakeholders
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
- Meet with business owners and related technology resources regularly to review project deliverables and deadlines
- Build strong relationships based on mutual trust and respect.
- Maintain discretion and confidentiality with relationships and information sharing.
- Create written and graphical presentations for internal audiences and/or clients.
- Observe, review and partner to optimize technology processes and suggest areas for continuous improvement.
- Perform other duties and projects as assigned and directed by the CIO and/or direct supervisor.
Requirements
- Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
- Ability to lead conversations, presentations, and collaborations at all levels of the organization including executive leadership and individual, small, large group, and cross departmental settings.
- Experience in both structured and non-structured environments with knowledge to help evolve and mature organizational processes and standards.
- A passion for working in a fast-paced, rapidly changing environment.
- Ability to manage and thrive within an ambiguous, ever changing, high-growth environment.
- Excellent communication, writing, time management, and organizational skills as well as a passion for delivering quality products and services on a consistent basis.
- Consistently operates with high integrity using open and honest communication.
- Excellent Microsoft Word, Excel, PowerPoint, and project management related core skills.
- Ability to manage across multiple competing priorities and time-sensitive initiatives.
- Teamwork and cross departmental collaboration
- Positive and forward-thinking attitude working skillfully past problems and challenges with optimism
- Bachelor’s degree or equivalent combination of education and related experience and/or training.
- Excellent influencing and people management skills to support needs of the internal and external stakeholder teams.
- 10+ years in hospitality industry, ideally with direct client and stakeholder interface expertise.
- 7+ years experience with large projects and deployments in a large technology business environment with 150+ locations.
- 7+ years experience with project management, product management (or equivalent in Subject Matter Expert roles), and business analysis within in multiple technology systems, such as: F&B & Retail POS, CRM, Reservation systems, Membership systems, Accounting, HR, Timekeeping, Payroll, Private Events, payment systems/providers, Cloud platforms, data warehouse with heavy integration layer (multi system and multi-industry area experience preferred).
- 7+ years experience with Point of Sales systems, including implementation, operational, and support.
- Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
Benefits
- medical
- dental
- vision
- life and disability insurance
- paid vacation
- 401k plan
Additional Information
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
