Responsibilities
- Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
- Conduct customer-focused sessions, demos, and recommend best practices.
- Build strong relationships with customer stakeholders across technical, business, and executive teams.
- Gather customer feedback and translate insights into actionable recommendations for internal teams.
- Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
- Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
- Monitor product usage and proactively identify opportunities to increase adoption.
- Collaborate with customers to define success metrics and demonstrate ROI.
- Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
- Share customer insights to influence product roadmap and strategy.
- Collaborate with Sales and Customer Success teams to drive long-term account growth.
- Track and analyze customer health, adoption, and engagement metrics.
- Provide regular reports and business reviews to both customers and internal stakeholders.
Benefits
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
Additional Information
- Open to travel on short notice to customer locations when required.
