Responsibilities
- Own the mobile roadmap: define and drive a mobile product strategy grounded in customer research, business outcomes, and platform opportunity.
- Make tradeoffs confidently, communicate priorities clearly, and keep your squad focused on what moves the needle.
- Lead with AI and data: use AI tools like Claude and Cursor every day to make the right product decisions for customers.
- Use qualitative research, usage analytics, and A/B experiments to align engineering, design, and executive audiences.
- Drive adoption and retention: focus on the mobile customer journey and identify opportunities to reduce friction, increase feature adoption, and build habits that keep customers coming back.
- Work closely with lifecycle marketing, customer success, and analytics partners.
- Ship with craft: partner deeply with engineering and design to translate strategy into excellent product experiences.
- Write tight requirements, give useful feedback, and ensure what ships matches the intent.
- Be a voice for mobile customers: join customer calls, read support feedback, and stay close to the problems small business owners face on mobile.
- Bring customer perspective into every product decision.
- Collaborate across the organization: work across squads and functions to ensure mobile is a first-class surface in the broader product strategy.
