We are seeking a Senior Infrastructure Product Manager to lead the deployment and infrastructure experience across the Rasa platform. You will work at the intersection of product, engineering, and enterprise requirements to improve how customers deploy, operate, secure, and scale Rasa in cloud and on-premise environments, reporting to the Director of Product.
What You'll Do
- Define and drive the roadmap for deployment, configuration, infrastructure, and operational tooling across cloud and on-premise environments.
- Work closely with engineering, design, customer-facing teams, and customers to identify and resolve deployment friction.
- Improve how enterprise customers install, configure, upgrade, secure, and operate Rasa in production.
- Collaborate with GTM and Customer Success Engineering to understand technical blockers in sales cycles, onboarding, and expansion.
- Shape product decisions around enterprise requirements such as security, scalability, reliability, observability, and manageability.
- Continuously learn and expand your technical understanding of the Conversational AI space in order to push innovation forward.
- Help ensure that our infrastructure and deployment experience supports both today’s customer needs and our longer-term platform direction.
What We're Looking For
- Built technical or platform products with complex deployment requirements.
- Strong infrastructure literacy, including Kubernetes, Helm, cloud environments (AWS, GCP, Azure), networking, DNS, and security fundamentals.
- Understand the realities of enterprise software, especially cloud and on-prem deployments.
- Comfortable going deep with engineers and using technical tools like Git to understand how the product works in practice.
- Know how to make decisions in ambiguous environments and balance customer evidence, business context, and product judgment.
- Care about product quality and can balance technical, user, and commercial needs.
- Thrive in startup environments where ownership is high and roles are not rigid.
Technical Stack
- Kubernetes
- Helm
- AWS
- GCP
- Azure
- Networking
- DNS
- Security fundamentals
- Git
Team & Environment
- Team size: 6 (4 Product Managers, 2 Product Designers)
- Structure: Product team collaborates closely; most based in Berlin, one in India; mostly remote with occasional in-person brainstorming.
- Reporting to: Director of Product
Benefits & Compensation
- Flexible hours
- Dedicated remote budget
- Stipend for professional development
- 6 paid education days to help you grow within your role
- 26 days of PTO
- Paid sick leave
- Paid public holidays
- A Macbook, and other tech to help you do your job
- Regular remote team events
- Annual company-wide offsite
- Vitality Health (UK only)
- Private Health optional (Serbia Only)
- Equity options
Compensation includes equity options. No salary specified.
Work Mode
- 100% Remote
- Available locations: UK, Germany, Serbia
Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.
