Responsibilities
- As a Senior Product Manager (f/m/d) for our Buyer Protection Services, you will play a key role in shaping the long-term vision and driving continuous evolution of our buyer protection system.
- You will lead initiatives that make this system indispensable to millions of Users, creating experiences they love and trust.
- Collaborating closely with Engineering, Design, Data, and cross-functional Stakeholders across the Organization, you will ensure that every Product decision delivers real value to users while achieving a measurable business impact.
Requirements
- Proven experience as a Senior Product Manager with responsibility for launching new products or business-critical features (ideally in SaaS, financial services or insurance-related products)
- Strong strategic thinking, combined with the ability to execute and deliver value step by step
- Strategic, outcome-oriented mindset: You think beyond features and connect your decisions directly to business value, customer needs, and company goals
- Consumer-centric foundation: You continuously seek out and amplify the voice of the consumer, ensuring user needs remain central to every decision
- Growth mindset at heart: You are motivated by growth, not by preserving the status quo. You use data, insights, and bold decision-making to create momentum and scale
- Excellent communication skills in English (German is a plus), and stakeholder management skills in a cross-functional, international environment, ideally including stakeholders from finance, operations, or risk management departments
Nice to Have
- Knowledge of SQL is a plus
- Ideally, an understanding of financial / insurance environments and their technical, functional, data and compliance-related challenges
- Comfort with ambiguity and change: you thrive in environments where not everything is defined yet
- Experience in working with Customer Service and Subscription Management tools and systems is a plus
Benefits
- Hybrid work: Combine flexible remote work with team time in the office
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
- Permanent contract with Europe's trusted brand
- One 'Self Education Day' per month
- 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
- Buddy programme (an experienced trustee is at your side)
- Individual training opportunities
- Events (Team Events, Unit Events, etc.)
- Health Pass (free online and offline sports, fitness and health courses)
Work Arrangement
Hybrid
Team
Team size: 15. Structure: 15 cross-functional product teams across three product domains
Additional Information
- At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
