At EMD Serono, we are a team of curious minds from diverse backgrounds driving innovation in science and technology. We are looking for a Senior Product Manager to join our Digital & eCommerce team, reporting to the Head of Product. You will lead the B2B core platform and B2B eCommerce adaptor product domain, owning the strategy and roadmap for eCommerce Digital Products that support our global commercial growth.
What You'll Do
- Create and own a 12-month product vision and strategy linked to company and e-commerce objectives.
- Translate vision into a clear, prioritized roadmap for the B2B Core and eCommerce adaptor, balancing customer value, commercial impact, technical feasibility, security, and operational excellence.
- Own the end-to-end lifecycle of B2B channel capabilities, from discovery and definition through launch, iteration, and optimization.
- Ensure the roadmap anticipates market advancements that support B2B growth, such as data syndication, automation/agentic AI, and evolving integration standards.
- Serve as the B2B customer subject matter expert, representing their needs in roadmap and prioritization decisions.
- Align and influence cross-functional stakeholders across IT, Commercial, Merchandising, Marketing, Engineering, Design, and Customer Experience to drive global adoption of B2B initiatives.
- Synthesize market data into actionable insights and prioritized roadmap decisions to create market differentiators.
- Set OKRs and metrics for your products and create corresponding data and analytics to track product health and business impact.
- Build basic dashboards and leverage existing ones to measure business success; partner with data science teams for complex data needs.
- Deeply understand personas and customer segments, creating business plans (product briefs) that clearly outline the how, what, when, and why of value creation.
- Lead product design and discovery in partnership with engineering and CX, using data and research to deliver significant customer and business value.
- Manage the team's sprint backlog and partner with IT, Commercial, Engineering, UX, and data teams to build and manage the product roadmap.
- Develop requirements at an epic level and user stories with acceptance criteria, owning delivery and proactively mitigating risks.
What We're Looking For
- Bachelor’s Degree in Business Management, IT, Computer Science, or a related discipline.
- At least 7 years of product leadership experience working with eCommerce or digital products.
- Experience in large, complex enterprise environments.
- Demonstrated ability to consistently deliver business growth results.
- Strong leadership and problem-solving skills.
- Strong customer-centric mindset and service orientation.
- Proficiency in data analysis and visualization with a data-driven mindset.
Nice to Have
- Master’s Degree in Business Management, IT, or Computer Science.
- Experience collaborating across stakeholder groups for knowledge sharing.
- Comfort presenting complex concepts to executive audiences.
- Hands-on experience managing complex eCommerce product domains such as pricing, promotions, merchandising, catalog, cart, or checkout.
- Familiarity with B2B eCommerce patterns including punchout experiences and related integration ecosystems.
Team & Environment
You will be a key member of our Digital & eCommerce team, reporting directly to the Head of Product. We are committed to creating access and opportunities for all to develop and grow at your own pace.
Benefits & Compensation
- Compensation range: $108,100-$162,100.
Work Mode
This role is hybrid and can be based in Burlington, MA; St. Louis, MO; or London, United Kingdom.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
