Responsibilities
- Define and manage the long-term technical vision and strategic roadmap for critical, enterprise-wide initiatives, serving as the main technical liaison to senior executives and navigating high-risk, high-complexity environments.
- Design comprehensive execution frameworks that include global scheduling, governance structures, system integration approaches, and operational KPIs, ensuring long-term platform sustainability and proactive technical debt management.
- Lead alignment across multiple product portfolios by managing the unified execution plan for interdependent systems, resolving conflicts in engineering priorities, and advising leadership on critical tradeoffs and resourcing decisions.
- Collaborate closely with senior engineers and architects to assess technical designs, integration strategies, and operational risks, ensuring plans are grounded in real-world system limitations and readiness criteria.
- Establish clear systems of accountability for major initiatives, defining how teams interact across functional boundaries and setting standards for ownership and decision-making when technical conflicts arise.
- Identify platform-wide technical implications early, such as security compliance changes, billing system transitions, or monitoring gaps, and ensure they are embedded in foundational designs rather than added later.
- Advance R&D capabilities by creating and embedding scalable program management frameworks and technical standards that improve the organization’s global engineering delivery maturity.
- Act as a mentor and force multiplier for senior technical leaders, elevating skills in risk assessment, executive communication, and rapid decision-making across the engineering organization.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Paid sick time
- Paid personal time off
- Paid parental leave
Compensation
Competitive pay
Responsibilities
- Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs that define the future of Twilio’s platforms. You manage systemic complexity and high-stakes risk while serving as the primary technical point of contact for SVPs and executive leadership on mission-critical programs.
- Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics. You ensure the strategy accounts for technical debt retirement and long-term platform health, moving beyond a project plan to build a sustainable delivery engine.
- Orchestrate Cross-Portfolio Alignment: Own the master execution roadmap for complex, interdependent product suites. You identify and resolve structural misalignment between engineering roadmaps, surfacing high-stakes tradeoffs and resource reallocations to executive leadership.
- Partner deeply with lead engineers/architects to evaluate technical approaches, integration patterns, and operational risks; ensure plans reflect real system constraints, failure modes, and readiness requirements.
- Define Systems of Accountability: Establish the organizational "operating system" for high-stakes programs. Beyond RACI, you define the standards for how cross-functional teams interact, ensuring clear ownership across siloed domains when technical priorities conflict.
- Anticipate Ecosystem-Wide Impacts: Proactively identify "hidden" technical requirements across the platform (e.g., global security / compliance shifts, complex billing migrations, or observability gaps) and ensure they are integrated into the core technical design, not treated as afterthoughts
- Scale R&D Excellence: Design and institutionalize durable program frameworks and technical readiness standards that elevate the execution maturity of the entire global R&D organization. You build the playbooks that become the Twilio standard for large-scale engineering delivery.
- Force Multiplier & Mentor: Mentor to Principal TPMs and Engineering Leads. You raise the collective bar for technical risk management, executive storytelling, and high-velocity decision-making.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Paid sick time
- Paid personal time off
- Paid parental leave
