Role Overview
This position is central to shaping how our people and teams grow within a fast-moving, remote-first organization. As a Senior People Business Partner, you’ll work closely with leaders across global Operations and General & Administrative functions to strengthen team dynamics, guide organizational change, and align talent strategy with business goals.
Key Responsibilities
- Provide strategic guidance to managers on team performance, development, and employee experience
- Collaborate on workforce planning, organizational design, and leadership development initiatives
- Support resolution of employee relations issues, including performance concerns and behavioral matters, coordinating with legal when necessary
- Lead and refine core people processes such as performance reviews, compensation planning, and talent development
- Work with Centers of Excellence in Learning & Development, Total Rewards, and People Operations to deliver impactful programs
- Analyze people data to identify trends related to retention, engagement, and attrition, and recommend proactive solutions
- Guide teams through organizational changes, including restructuring and shifting priorities
- Develop managerial capability in areas like inclusion, feedback, and team leadership
- Design and implement people initiatives tailored to specific business needs
- Use survey insights and metrics to shape decisions around culture, performance, and growth
Qualifications
- Minimum of 7 years of experience supporting Operations teams—such as customer support, trust & safety, or agent-facing roles—in distributed or remote environments
- Proven ability to build trusted relationships across all levels of an organization
- Background in high-growth settings where agility, initiative, and adaptability are essential
- Demonstrated judgment in handling sensitive employee matters with discretion and care
- Strong communication skills tailored to remote collaboration
- Ability to balance multiple priorities while staying aligned with business objectives
- Comfort using data to assess risks and inform people strategies
Work Environment
This role operates in a hybrid model, requiring proximity to one of our hub locations in San Francisco, Los Angeles, or Seattle. Team members have flexibility to work remotely or from an office, with in-person time prioritized for planning, collaboration, and team connection.
Culture & Values
We emphasize a low-ego environment where action and impact drive progress. We value continuous learning, speed, and staying close to our users. Team members are expected to engage directly with our platform, both as buyers and sellers, to maintain that connection.
Benefits
- Comprehensive health coverage including medical, dental, and vision
- Generous time-off policy and 16 weeks of paid parental leave, with a phased return option
- Support for remote work, including home office setup and monthly stipends for internet and mobile use
- Wellness, childcare, and family planning allowances
- 401k retirement plan with employer match up to 4% of base salary in the US; pension plans available internationally
- Monthly credit to use on our platform
- Annual allowance for fertility, adoption, or other family-building needs
Equal Opportunity Employer
We are committed to equal employment opportunities for all individuals. Our policies prohibit discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or any other status protected by local law.
