Hunt St is seeking a Senior Payroll Officer to provide critical leadership for our expanding payroll operations. This role focuses on ensuring seamless, accurate, and compliant payroll delivery while mentoring a team and enhancing processes to build a high-performing, scalable function.
What You'll Do
- Own end-to-end payroll workflow delivery to ensure accuracy, timeliness, and compliance.
- Monitor, manage, and enforce SLAs, proactively identifying and resolving capacity risks.
- Oversee escalations and complex customer issues, ensuring high-quality outcomes.
- Implement and continuously refine robust quality control practices.
- Lead root-cause analysis, document findings, and implement preventive solutions.
- Maintain and enhance standard operating procedures and knowledge assets.
- Build and optimise scalable onboarding processes to reduce key-person dependency.
- Act as the technical payroll subject matter expert as we transition toward a marketplace and tech-enabled delivery model.
- Partner closely with Product & Engineering to improve workflows, automate manual tasks, and unlock efficiencies.
- Develop, mentor, and upskill payroll specialists to maintain high performance.
- Support hiring, onboarding, and capability development across the payroll team.
- Work closely with Customer Success, Implementations, and Quality to continuously improve service delivery.
- Provide insights and operational feedback to influence roadmap and strategic priorities.
What We're Looking For
- Minimum of 3 years of experience in payroll leadership, with a strong track record in operational delivery.
- Demonstrated ability to execute efficiently while maintaining high-quality outcomes at scale.
- Strong focus on accuracy, compliance, and consistency across all payroll processes.
- Experienced in building and optimizing scalable systems, workflows, and operational structures.
- Deep knowledge of payroll operations and compliance, ideally across Australia and New Zealand.
- Strong attention to detail with the ability to think strategically and design effective end-to-end systems.
- Comfortable working closely with product and engineering teams to improve tools, automation, and overall efficiency.
- Motivated to contribute to the evolution of a modern, tech-enabled payroll delivery model.
Nice to Have
- Experience transitioning teams to marketplace, BPO, or distributed delivery models.
- Have implemented or enhanced payroll platforms and automation.
- Have worked in a startup or high-growth environment.
- Experience across multiple payroll systems and regional compliance environments.
Team & Environment
You will lead a growing team of payroll specialists within a collaborative culture committed to excellence and a modern approach to finance.
Benefits & Compensation
- Monthly compensation: 3,300 to 3,800 AUD
Work Mode
This is a global remote position based in the Philippines.
