Tasq Staffing Solutions, Inc. is hiring a Senior Operations Manager (US Health Insurance) | Hybrid

Work Setup & Shift Schedule: Night shift, Hybrid 3x/week Onsite, Weekends off Work Location: McKinley West, Taguig Qualifications: • Total years of industry experience: Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery • Experience in handling healthcare insurance accounts in Global Capability Center (GCC) • Should have proven experience in Operations Management • With at least a bachelor's degree of any specialization Responsibilities: • Operational Oversight: Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships. • Performance Management: Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence. • Strategic Planning: Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives. • Risk & Compliance: Proactively monitor risks and ensure all activities align with legal requirements and internal policies. • Talent Development: Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes. • Process Excellence: Lead the charge in analyzing systems to uncover and implement impactful process improvements. Benefits: • Retirement Benefit • Annual Appraisal • Annual Performance Bonus • HMO up to 3 dependents • Free parking & shuttle service