Responsibilities
- Own end-to-end brokerage operations — Policy administration, renewals, endorsements, certificates, billing, compliance
- Build operational infrastructure from scratch — SOPs that scale to 10,000+ customers monthly
- Lead technology and systems integration — Agency management systems, CRMs, carrier portals
- Own compliance and risk management — Full regulatory compliance across every jurisdiction
- Build a team that performs under pressure — Hire, train, manage ops staff; lead from the front
Requirements
- 10+ years in commercial insurance operations
- Full operational ownership experience (not just a piece)
- Experience in startup, scale-up, or high-growth environment
- Deep knowledge of brokerage workflows and agency management systems
- Strong regulatory and compliance knowledge
- Based in San Francisco or willing to relocate
Nice to Have
- Insurance designations (CPCU, CIC, CRM, ARM)
- Experience building ops infrastructure from scratch
- Prior startup experience
Benefits
- Health, dental, and vision insurance
- Commuter benefits
- Team meals and snacks
Work Arrangement
On-site
Additional Information
- The hours are long. The learning curve is steep. The people who thrive here wouldn't have it any other way.
- Monday–Friday, 5 AM – 8 PM.
