HireHawk is hiring a Senior Operations Coordinator to maintain operational accuracy and ensure seamless coordination between scheduling, billing, payroll, and client communication. This is a hands-on, remote role for someone who thrives in a fast-paced environment and takes ownership of keeping systems accurate and organized.
What You'll Do
- Manage daily job scheduling within LMN, making real-time adjustments as field conditions change
- Maintain accurate records in HubSpot, LMN, and QuickBooks, including client notes and service reminders
- Answer inbound client calls and respond to emails regarding service inquiries and scheduling
- Coordinate client outreach for upsells or service opportunities identified by field teams
- Review and audit crew timesheets to verify job notes, materials, hours worked, and purchases
- Prepare bi-weekly payroll reports in Google Sheets formatted for ADP upload and track overtime hours
- Maintain and update operational records and crew notes within internal systems
- Identify process gaps or operational issues and proactively resolve them
What We're Looking For
- Professional written communication skills
- Strong attention to detail and accuracy
- Systems-oriented mindset with the ability to understand operational workflows
- Experience using QuickBooks Online
- Proficiency in Google Workspace
- Experience with HubSpot or another CRM platform
- Background in home services, field services, or operations-heavy industries
Nice to Have
- Experience using LMN or Aspire
- Landscaping or trade service industry experience
- Experience building or documenting Standard Operating Procedures (SOPs)
- Familiarity with ADP or similar payroll systems
Technical Stack
- LMN
- HubSpot
- QuickBooks Online
- Google Workspace
- ADP
Benefits & Compensation
- Compensation: $1,200 - $1,800/month
- Access to a $200K+ perk marketplace with discounts on 150+ global services
- Option to withdraw up to 50% of approved earnings before payday
Work Mode
This is a fully remote position open to candidates in Latin America (LATAM).
HireHawk is an equal opportunity employer.
