Responsibilities
- Build outbound at scale — Lead qualification agents calling thousands of prospects daily
- Create inbound customer service — 24/7 agents handling policy questions, certificate requests, claims
- Ship operations and underwriting voice — 20-30 minute insurance applications over the phone
- Build platform infrastructure — Move to custom infrastructure; sub-700ms latency; 10,000+ concurrent calls
- Design systems that compound — Every conversation becomes structured decision traces
Requirements
- 3-6 years software engineering experience
- Production voice AI experience at scale
- Deep knowledge of voice infrastructure and real-time systems
- Experience with latency optimization
- Based in San Francisco or willing to relocate
Nice to Have
- Telephony background (SIP/RTP)
- Experience with specific platforms (VAPI, Retell, Pipecat, LiveKit)
- Prior startup experience
Benefits
- Health, dental, and vision insurance
- Commuter benefits
- Team meals and snacks
Work Arrangement
On-site
Additional Information
- Voice is the highest-leverage problem in our stack. If that’s the challenge you want—send your resume and links to voice systems you’ve built.
