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ServiceNow is hiring a Senior Manager, Solution Consulting, Customer Workflows

Responsibilities

  • Lead regional Solution Consulting teams to surpass sales and performance targets within the Customer Workflow industry segment.
  • Guide team members in delivering relevant, value-driven customer engagements, including problem discovery, solution demonstrations, proof of concept execution, and business outcome documentation.
  • Foster professional growth aligned with both organizational needs and individual career aspirations.
  • Build and maintain a pipeline of qualified Solution Consultant candidates to support future business expansion.
  • Collaborate with regional sales leadership on territory planning, pipeline development, and strategic account and opportunity alignment.
  • Coordinate with cross-functional teams such as field marketing, architecture, customer success, and customer outcomes to support new and renewal sales initiatives.
  • Provide direct technical and industry expertise to support team members and act as executive sponsor or deal champion for key opportunities.
  • Allocate resources to sales initiatives, monitor progress toward goals, and proactively resolve obstacles through escalation management.
  • Assign team members to marketing and demand generation activities as needed to support lead creation.
  • Design and implement training programs that adapt to evolving sales requirements and solution advancements.
  • Conduct regular performance evaluations using direct observation, peer input, and feedback from sales partners.
  • Ensure optimal alignment and utilization of team skills within the assigned region.
  • Oversee daily operational tasks including resource scheduling, expense approvals, and activity reporting.
Required Skills
Stakeholder ManagementTeam LeadershipSales StrategyCRM
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Job Details
Category other
Posted 6 months ago
Application On company website
About company
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ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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