ServiceNow is hiring a Senior Manager, Solution Consulting, Customer Workflows

Responsibilities

  • Lead regional Solution Consulting teams to surpass sales and performance targets within the Customer Workflow industry segment.
  • Guide team members in delivering relevant, value-driven customer engagements, including problem discovery, solution demonstrations, proof of concept execution, and business outcome documentation.
  • Foster professional growth aligned with both organizational needs and individual career aspirations.
  • Build and maintain a pipeline of qualified Solution Consultant candidates to support future business expansion.
  • Collaborate with regional sales leadership on territory planning, pipeline development, and strategic account and opportunity alignment.
  • Coordinate with cross-functional teams such as field marketing, architecture, customer success, and customer outcomes to support new and renewal sales initiatives.
  • Provide direct technical and industry expertise to support team members and act as executive sponsor or deal champion for key opportunities.
  • Allocate resources to sales initiatives, monitor progress toward goals, and proactively resolve obstacles through escalation management.
  • Assign team members to marketing and demand generation activities as needed to support lead creation.
  • Design and implement training programs that adapt to evolving sales requirements and solution advancements.
  • Conduct regular performance evaluations using direct observation, peer input, and feedback from sales partners.
  • Ensure optimal alignment and utilization of team skills within the assigned region.
  • Oversee daily operational tasks including resource scheduling, expense approvals, and activity reporting.
Required Skills
Solution ConsultingPresalesCustomer WorkflowsEnterprise SoftwareStakeholder ManagementTeam LeadershipSales StrategySolution ArchitectureCRMServiceNow Platform Solution ConsultingPresalesCustomer WorkflowsEnterprise SoftwareStakeholder ManagementTeam LeadershipSales StrategySolution ArchitectureCRMServiceNow Platform
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ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
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Posted 3 months ago