Responsibilities
- Lead the Professional Services pre-sales lifecycle, including qualification, solution design, scoping, estimation, and pricing.
- Equip and coach Account Executives to use services strategically to increase deal value and drive customer outcomes.
- Translate customer business objectives into scalable implementation and long-term consulting solutions leveraging internal and partner delivery models.
- Ensure solutions align with time-to-value, adoption, and measurable business impact.
- Lead, mentor, and develop Enterprise Services Sales Representatives; establish clear performance expectations, pipeline discipline, and forecasting rigor.
- Provide executive-level deal coaching and strategic oversight for complex enterprise opportunities.
- Foster a high-performing, collaborative, and growth-oriented team culture.
- Partner closely with Sales, Customer Success, Professional Services Delivery, Global Delivery, and Partner leadership to ensure seamless customer engagement.
- Align services strategy across delivery models and standardize workflows between go-to-market and delivery teams.
- Act as the executive bridge between customer commitments and operational delivery capabilities.
- Build and optimize scalable services sales methodologies, pricing frameworks, and solution packaging strategies.
- Drive consistency, quality, and innovation across services sales practices.
- Shape the evolution of service offerings and delivery models.
- Own services performance metrics, including attachment rates, win rates, profitability, margin performance, pipeline growth, and forecast accuracy.
- Identify expansion opportunities through customer insights and market trends.
- Maintain strategic partner relationships and provide regular performance reporting and recommendations to leadership.
Requirements
- 5+ years of experience in Professional Services sales, solution consulting, or enterprise SaaS services leadership.
- 5+ years leading services sales or pre-sales teams.
- Proven track record of driving services revenue growth and improving attach rates.
- Experience with complex enterprise solutioning, pricing strategy, and contract negotiations.
- Strong understanding of implementation delivery models and consulting methodologies.
- Demonstrated success building scalable sales processes and operating frameworks.
- Exceptional collaboration, communication, and executive stakeholder engagement skills.
- Ability to operate effectively in fast-paced, high-growth SaaS environments.
Nice to Have
- Experience within LMS, HR, or enterprise learning technology ecosystems.
- Experience supporting global delivery or partner-led services models.
- Familiarity with value realization or outcome-based services methodologies.
Benefits
- Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Access to health benefits, so you can get the care you need when you need it.
- Paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Coverage offering you time with your little one(s) so you can soak up all those precious moments.
- Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
Work Arrangement
Hybrid
Additional Information
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
