Lumen Technologies is seeking a Senior Manager, Product Management to drive the strategy, design, and lifecycle management of its Managed Network Services (MNS) portfolio. In this role, you will define the managed service frameworks that surround our enterprise network offerings and lead the development of advanced-level managed services.
What You'll Do
- Drive the strategy and roadmap for the managed services layer of Lumen’s MNS portfolio, including Network-as-a-Service (NaaS) frameworks, SD-WAN and hybrid WAN managed services, Managed LAN/WAN operations, Cloud on-ramp and interconnect services, Edge-to-cloud connectivity, and AI-powered network assurance and AIOps.
- Define the service wrapper, including operational processes, SLAs, incident management models, telemetry, customer reporting, and support models.
- Partner with Engineering to consume and integrate infrastructure capabilities.
- Develop onboarding workflows, lifecycle support frameworks, performance monitoring, and incident response standards to support a repeatable managed experience.
- Build customer-facing documentation and tools that clarify what is delivered as a service.
- Align MNS with Lumen’s SASE and MSS portfolios, enabling cohesive service bundles and integrated lifecycle experiences.
- Collaborate with NOC, provisioning, and service delivery teams to ensure smooth and consistent customer implementation and support.
- Work with Compliance and Legal to ensure service operations support applicable regulatory and security standards.
- Own managed service financial performance metrics such as attach rates, recurring revenue growth, churn reduction, and margin optimization.
- Lead cross-functional initiatives to define productization standards, service handoffs, and knowledge transfer to delivery and operations teams.
- Create training and enablement resources for Sales, Solution Architects, and Delivery to support positioning and scaling of MNS offers.
What We're Looking For
- 8+ years in a leadership role in networking, telecom, or IT services with a strong background in managed service design or service delivery frameworks.
- Proven success in building or operationalizing network offerings such as SD-WAN, LAN/WAN, hybrid WAN, or cloud interconnect.
- Experience creating Network-as-a-Service models and defining service-level engagements for enterprise customers.
- Bachelor’s degree in engineering, Networking, Computer Science, or a related field.
- Deep understanding of network management principles, ITIL-based service operations, and SLA design.
- Ability to define delivery workflows and manage service orchestration, automation, and customer experience.
- Strong collaboration skills with ability to align product, engineering, operations, and compliance teams.
- Financial acumen including pricing, cost modeling, and managed service profitability metrics.
- Effective communicator capable of articulating service value to internal stakeholders and customers.
- Willingness to travel ~20% as needed.
Nice to Have
- MBA or advanced technical degree.
Team & Environment
Collaborates across Product Development, Network Engineering, Operations, Compliance, and Customer Success.
Benefits & Compensation
- Health, Life, Voluntary Lifestyle benefits.
- Other perks that enhance your physical, mental, emotional and financial wellbeing.
- Location Based Pay Ranges: $129,639 - $172,852 in AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Work Mode
This is a remote position.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.
