ICF is looking for a Senior Manager, Operations to lead initiatives enhancing our Corporate Operations maturity and effectiveness. You will manage a team to analyze processes, identify inefficiencies, and design scalable solutions that support strategic decision-making and standardize project management methodologies.

What You'll Do

Lead the planning, execution, and monitoring of strategic projects for Corporate Operations, ensuring alignment with organizational goals.
Manage organizational readiness assessments, stakeholder impact analyses, and create comprehensive resistance management plans.
Develop, implement, and maintain standardized frameworks, playbooks, processes, and templates to support scalable advancement of project management maturity.
Oversee change management requirements, partnering with project sponsors to architect robust strategies for successful adoption.
Coach, mentor, and develop direct reports, empowering them to achieve individual and team objectives while encouraging innovation.
Serve as the primary point of contact for project-related communications with stakeholders.
Facilitate regular cross-functional meetings, project status updates, and risk and issue tracking.
Act as a bridge between technical and non-technical stakeholders, translating insights to foster mutual understanding.
Foster a collaborative, inclusive, and transparent team culture that emphasizes accountability and continuous learning.
Proactively lead risk assessment initiatives to minimize operational vulnerabilities throughout project execution.
Develop infrastructure to enable scalability and growth.
Optimize processes using data insights and proven methods, aligning improvements with business goals.
Monitor project governance and compliance with established standards, adjusting processes for continuous improvement.
Build robust systems and processes to foster organizational resilience.
Monitor industry trends and adopt relevant project management tools and technologies.
Implement new technologies and strategies to boost efficiency and scalability.
Foster a culture of experimentation, learning, and adaptability.

What We're Looking For

Bachelor’s degree in Business Administration, Operations Management, Project Management or a related field.
Minimum 5 years of experience in process optimization, operations, business management or program management.
Minimum 3 years of people management experience.
Minimum 3 years leading and supporting large-scale corporate initiatives, managing cross-functional teams, and partnering with various corporate departments.
Demonstrated ability to operate effectively in complex, matrixed environments, preferably within a corporate or consulting firm setting.
Experience with enterprise-level project governance, performance tracking, and reporting.
Strong understanding of data analytics, process improvement, change acceleration, and communications.
Excellent leadership, interpersonal, stakeholder engagement, and strategic thinking skills.
Strong ability to identify operational efficiencies and drive continuous improvement.

Nice to Have

Professional project management certification (PMP, PgMP, Agile Certified Practitioner, or similar).
Expertise in developing and implementing standard operating procedures (SOPs) to enhance operational efficiency and governance.
Training or certification in change management methodologies (e.g., Prosci, ADKAR, Kotter).