Berlin, Germany Remote (Global)

LivePerson is hiring a Senior Manager of Data Service

About the Role

Lead the data service team to ensure high-quality data delivery, enabling data-driven decisions and enhancing customer experiences. Collaborate with cross-functional teams to identify opportunities for improvement and drive innovation.

Responsibilities

  • Lead and manage a team of data service professionals.
  • Develop and implement strategies to improve data quality and delivery.
  • Collaborate with cross-functional teams to identify opportunities for improvement.
  • Drive data-driven decisions to enhance customer experiences.
  • Ensure data service operations align with business objectives.
  • Manage and optimize data service processes and workflows.
  • Develop and maintain data service standards and best practices.
  • Monitor and report on data service performance metrics.
  • Identify and mitigate risks associated with data service operations.
  • Stay up-to-date with industry trends and best practices in data management.
  • Provide guidance and mentorship to team members.
  • Ensure data security and compliance with relevant regulations.
  • Collaborate with stakeholders to understand data needs and requirements.
  • Develop and implement data governance policies and procedures.
  • Manage data service budgets and resources.
  • Conduct regular audits and assessments of data service operations.
  • Implement data service solutions to support business initiatives.
  • Facilitate data service training and development programs.
  • Ensure data service operations are scalable and sustainable.
  • Manage data service vendor relationships and contracts.
  • Develop and implement data service disaster recovery plans.
  • Ensure data service operations are aligned with company values and culture.
  • Collaborate with IT and engineering teams to integrate data services with other systems.
  • Develop and implement data service reporting and analytics tools.
  • Ensure data service operations are cost-effective and efficient.

Nice to Have

  • Master's degree in a related field.
  • Certification in data management or a related field.
  • Experience with big data technologies.
  • Experience with cloud-based data services.
  • Experience with data service automation.
  • Experience with data service machine learning and AI.
  • Experience with data service blockchain technologies.
  • Experience with data service IoT technologies.
  • Experience with data service edge computing.
  • Experience with data service 5G technologies.
  • Experience with data service quantum computing.
  • Experience with data service augmented reality.
  • Experience with data service virtual reality.
  • Experience with data service mixed reality.
  • Experience with data service extended reality.
  • Experience with data service holographic technologies.
  • Experience with data service nanotechnology.
  • Experience with data service biotechnology.
  • Experience with data service robotics.
  • Experience with data service artificial intelligence.
  • Experience with data service machine learning.
  • Experience with data service deep learning.
  • Experience with data service natural language processing.
  • Experience with data service computer vision.
  • Experience with data service speech recognition.

Compensation

Competitive salary and benefits package.

Work Arrangement

Hybrid work arrangement with both on-site and remote work options.

Team

Collaborate with a diverse team of data professionals, engineers, and stakeholders.

What You'll Bring

  • A passion for data and a commitment to excellence.
  • A strong work ethic and a dedication to continuous improvement.
  • A collaborative mindset and a willingness to learn and grow.
  • A proactive approach to problem-solving and decision-making.
  • A commitment to data security and compliance.
  • A focus on customer satisfaction and experience.
  • A dedication to innovation and continuous improvement.
  • A commitment to teamwork and collaboration.
  • A focus on data-driven decision-making.
  • A dedication to staying up-to-date with industry trends and best practices.

What You'll Get

  • A competitive salary and benefits package.
  • A hybrid work arrangement with both on-site and remote work options.
  • A collaborative and supportive work environment.
  • Opportunities for professional development and growth.
  • A chance to work with a diverse team of data professionals.
  • The opportunity to drive innovation and improvement in data service operations.
  • A commitment to data security and compliance.
  • A focus on customer satisfaction and experience.
  • A dedication to continuous improvement and innovation.
  • A collaborative and supportive work environment.

Our Values

  • Integrity: We act with honesty and transparency in all our actions.
  • Innovation: We embrace change and continuously seek new and better ways to do things.
  • Collaboration: We work together to achieve our goals and support each other's success.
  • Customer Focus: We prioritize the needs and satisfaction of our customers in all our decisions.
  • Excellence: We strive for the highest standards of quality and performance in all our work.
  • Respect: We value diversity and treat everyone with dignity and respect.
  • Accountability: We take responsibility for our actions and hold ourselves accountable for our results.
  • Continuous Improvement: We are committed to ongoing learning and development.
  • Inclusivity: We foster an environment where everyone feels valued and included.
  • Sustainability: We are committed to operating in a way that is environmentally and socially responsible.

Visa sponsorship is available for eligible candidates.

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About company
LivePerson
LivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world's most renowned brands, enabling seamless connections across messaging, voice, and digital platforms. Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry's largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement.
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Posted 2 hours ago