About the Role
This position is responsible for managing high-value client accounts, ensuring satisfaction and long-term growth by leveraging analytics, strategic planning, and relationship management within a remote-first environment.
Responsibilities
- Lead ongoing management of strategic customer accounts
- Develop and execute account growth strategies
- Monitor client performance metrics and satisfaction levels
- Collaborate with internal teams to deliver tailored solutions
- Identify expansion opportunities within existing accounts
- Drive renewal processes and contract negotiations
- Serve as primary point of contact for key clients
- Analyze customer data to guide decision-making
- Maintain accurate account records and forecasts
- Coordinate cross-functional initiatives to enhance client value
- Present business reviews and strategic plans to clients
- Address escalations and ensure timely resolution
- Align account goals with company revenue objectives
- Advocate for customer needs internally
- Track and report on key account performance indicators
- Support onboarding of new strategic clients
- Maintain up-to-date knowledge of product offerings
- Contribute to process improvements in account management
- Engage in quarterly planning with clients
- Ensure compliance with contractual agreements
- Manage stakeholder expectations across levels
- Utilize CRM tools for account tracking
- Promote customer success and retention
- Work closely with sales and support teams
- Deliver insights to product and operations teams
Nice to Have
- Master’s degree in business administration or related discipline
- Experience in foodservice or hospitality technology
- Background in scaling customer programs
- Prior work in high-growth startups
- Certification in customer success or account management
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote
Team
Part of the revenue organization focused on strategic account growth
Why This Role Matters
This position plays a critical role in maintaining and growing the company’s most valuable customer relationships, directly impacting long-term revenue and market position through strategic engagement and operational excellence.
What You’ll Achieve
You will drive measurable account growth, improve client retention rates, and influence product direction by representing customer needs at the leadership level.
Not available
