Requirements
- 5+ years experience in insurance operations, claims management, or customer support
- 3+ years in a people management role.
- P&C license in at least one state
- Proven ability to lead and develop teams in a fast-paced, remote environment.
- Strong understanding of insurance products, claims lifecycle, compliance requirements, and vendor management.
- Experience managing third-party insurance vendor relationships and adjudication workflows.
- Familiarity with umbrella insurance policies and multi-party claims processes.
- Data-driven mindset with experience tracking team KPIs and using insights to drive decisions.
- Experience with CRM platforms such as Salesforce and support ticketing systems.
- Familiarity with quality assurance frameworks and workforce management in support environments.
Work Arrangement
Remote (Worldwide)
Team
Team size: 290. Structure: Insurance and Compliance Specialists
Additional Information
- Open PTO and sick days
- Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
