Visit.org is looking for a Senior Manager, Global Logistics Operations to lead the end-to-end execution, management, and optimization of our logistics for physical goods and event supply chains. In this senior leadership role, you will translate strategic direction into consistent, high-quality execution within our mission-driven tech startup.
What You'll Do
- Own end-to-end logistics execution across regions, including warehousing, fulfillment, shipping, returns, and inventory management.
- Ensure logistics timelines align with business needs and client commitments.
- Serve as the primary escalation owner for logistics delivery issues, identifying risks early and implementing mitigation plans.
- Lead and manage Regional Logistics Managers across multiple regions, setting clear expectations, operating rhythms, and performance standards.
- Ensure consistent execution globally while accounting for regional nuances and constraints.
- Support team development, vendor escalations, and resolution of performance issues.
- Oversee execution of vendor and carrier relationships managed by regional teams, ensuring SLAs and service levels are met.
- Review vendor performance data, intervene when needed, and ensure contingency and backup plans are in place.
- Drive continuous optimization of the 3PL network, including vendor transitions based on performance, cost efficiency, and regional needs.
- Define, maintain, and enforce standard operating procedures across regions to ensure consistent workflows and controls.
- Reduce manual processes, errors, and last-minute escalations through operational rigor and process improvement.
- Own exception handling during high-volume or high-risk operational periods.
- Own logistics reporting, dashboards, and KPIs, ensuring data accuracy and timely updates from regional teams.
- Provide leadership with clear visibility into logistics performance, risks, and trends.
- Partner with internal teams to improve systems, tools, and operational workflows.
- Oversee logistics spend across regions, including vendor payments, forecasting, invoice validation, and spend tracking.
- Lead implementation and optimization of an e-procurement platform.
- Identify and execute cost-efficiency improvements while ensuring spend aligns with approved budgets.
What We're Looking For
- 6+ years in logistics, supply chain, or operations.
- Prior experience managing managers in a multi-region environment.
- Strong background in logistics, 3PLs, and carrier operations.
- Proven ability to standardize processes across geographies.
- Professional fluency in the Google Suite, MS Excel, MS Word, and other relevant inventory and project management tools.
- Ability to organize, analyze, and communicate data clearly using spreadsheets and other tools.
- Ability to work independently, adapt, and problem-solve in response to changing circumstances and priorities.
- Highly organized with extreme attention to detail.
- Experience budgeting and forecasting.
- Experience working in a fast-paced startup environment.
- Passion for our mission and the desire to make an impact in the world through technology.
Nice to Have
- Experience with sourcing products, conducting quality control, and vendor management.
- Knowledge of sourcing, quality control, and vendor management in Asian markets.
Technical Stack
- Google Suite
- MS Excel
- MS Word
Team & Environment
You will lead and manage Regional Logistics Managers across multiple regions. Our culture empowers each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems and are driven by the opportunity to help enterprises and their employees contribute to their communities. We are a team of purpose-driven people with a strong sense of responsibility, ownership, and pride.
Benefits & Compensation
- Competitive salary
- Mission-aligned company events and volunteering
- Inclusive, exciting start-up culture
- Accelerated career and personal growth
- Culture Club
Work Mode
This is a remote position open to candidates located in EMEA or LATAM regions.
Visit.org is an equal opportunity employer.
