Remote (Global)

INNERGY is hiring a Senior Manager, Executive Communications

About the Role

At Harbor, the Senior Manager, Executive Communications will own the strategy and execution of executive visibility, shaping thought leadership, media presence, and speaking platforms to elevate our mission and long-term goals. You will craft compelling stories that amplify the company’s vision as part of the Marketing team.

What You'll Do

  • Develop and execute comprehensive communications plans and thought leadership platforms for the CEO and key executives.
  • Identify and manage high-impact speaking opportunities, panels, and external events for the CEO and other approved spokespeople.
  • Craft executive messaging frameworks, briefing materials, speech scripts, and social posts.
  • Prepare and coach executives for press interviews, public speaking engagements, and other high-visibility opportunities.
  • Lead media relations for the CEO, cultivating relationships with key journalists and outlets.
  • Own and execute the CEO’s social media strategy, including goal setting, content development, editorial planning, publishing, and measurable results.
  • Partner with Investor Relations on quarterly earnings preparation, including message development and external communications strategies.
  • Work cross-functionally to identify and drive storytelling opportunities and creative campaigns, ensuring executive communications support business priorities.

What We're Looking For

  • Eight or more years of experience in executive communications, PR, social media, corporate communications, or journalism.
  • Skilled storyteller who applies art (creative) and science (data) to campaigns and programs.
  • Experience managing executive social media strategy and content.
  • Comfortable working with C-suite executives and has a strong executive presence.
  • Strong ability to build and cultivate relationships, internally and externally.
  • Curious and eager to learn about our members, business, and technology.
  • Quick and nimble to implement change.
  • Possess a strong ability to influence and collaborate across all levels and teams.
  • Expert-level communicator and writer.
  • Experience turning complex information into relevant, timely, and understandable content.
  • Proactive, organized, scrappy, and loves a deadline.
  • Ability to respectfully deliver feedback or coaching to leaders and has the capacity to receive feedback and act on it.

Nice to Have

  • Experience in the tech industry.
  • High emotional intelligence.
  • A desire to own and drive a key program.
  • Strong media relationships.
  • Track record of increasing engagement and followers on social media.

Team & Environment

This role is part of the Marketing team and reports to the VP of Communications.

Benefits & Compensation

  • Target salary range: $137,000 to $201,500.
  • Competitive pay and benefits.
  • Medical, dental, vision, life and disability insurance plans (100% paid for employees).
  • 401(k) plan with company matching program.
  • Mental Wellness Program & Employee Assistance Program (EAP) for mental wellbeing.
  • Flexible PTO, 13 company wide days off throughout the year.
  • Winter and Summer Week-long Synchronized Company Shutdowns.
  • Learning & Development programs.
  • Equipment, tools, and reimbursement support for a productive remote environment.
  • Free Life360 Platinum Membership for your preferred circle.
  • Free Tile Products.

Work Mode

This is a remote position open to candidates anywhere in the USA.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

Required Skills
Executive CommunicationsStrategic CommunicationsC-Suite EngagementContent StrategySpeechwritingNarrative DevelopmentStakeholder ManagementProject ManagementBrand MessagingCrisis CommunicationsPresentation DevelopmentInternal Communications
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About company
INNERGY

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry. Job Description: As a Technical Support Specialist, you’ll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You’ll troubleshoot complex technical issues, collaborate across teams, and help shape the future of support by training our AI systems to anticipate and resolve client needs automatically.This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement. 🕒 Hours: 7:00 AM – 4:00 PM EST, Monday–FridayKey ResponsibilitiesClient Support & Experience* Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience. * Communicate complex technical concepts clearly and empathetically to build client confidence and trust. Technical Troubleshooting* Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations. * Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations. AI & Automation Enablement* Tag and label “How-do-I” tickets to train Intercom AI, improving self-service resolution rates. * Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation. Knowledge Management* Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices. * Continuously refine documentation to improve internal efficiency and client self-service. Bug Reporting & Collaboration* Create detailed, reproducible bug reports from client issues. * Collaborate with Engineering and Product teams to drive fast, high-quality fixes. * Track recurring issues and share insights to inform product improvements. Data & Process Optimization* Accurately tag and categorize tickets for reporting and analytics. * Identify trends and partner with peers to refine workflows and elevate the overall support experience. Qualifications: * 2+ years in a technical support role, ideally within CAD/CAM software, design applications, or manufacturing technology. * Strong troubleshooting and analytical skills, especially in design-to-manufacturing workflows. * Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems. * Excellent written and verbal communication skills, with the ability to explain complex issues clearly and confidently. * Proven ability to manage multiple tickets in a fast-paced environment with accuracy and composure. Preferred* Familiarity with INNERGY Design, Microvellum Toolbox, and AutoCAD-based systems. * Experience writing structured bug reports and collaborating with development/QA teams. * Exposure to AI-assisted support platforms or willingness to learn AI training methods. * Detail-oriented approach to ticket categorization, data tagging, and reporting. Success Indicators* Maintain client satisfaction scores above defined benchmarks. * Contribute to measurable reductions in manual ticket load through effective AI training and documentation. * Deliver accurate, actionable bug reports that accelerate engineering response time. * Demonstrate continuous improvement in support efficiency, response quality, and knowledge sharing. Additional Information: Accessibility & Work EnvironmentINNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.Equal Opportunity EmployerINNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to fostering a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by applicable law.Location Eligibility NoticeThis is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not mandate salary disclosure in job postings.Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.At this time, candidates residing in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.

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Posted 5 months ago