Requirements
- 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients
- Familiarity with DRGs and how they translate into payment
- Radical ownership over your clients’ success
- Detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
- Gracious, empathetic, and excellent in written and verbal communication
- Love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
- Thrive in ambiguous roles and can use critical thinking skills to “figure it out”
- Love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA
Nice to Have
- Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows
- Prior experience at a startup--especially as the first Customer Success Manager on a team
- Experience using Salesforce, ChurnZero, or similar
- Comfort with ad hoc data analytics
Benefits
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
- One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
- Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.
- Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
- Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
- Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Additional Information
- As part of our hiring process, you will be asked to complete a background check once an offer of employment has been accepted.
