Shape the future of a national service network by leading the development and implementation of strategic priorities for the Branch Network. In this role, you will define and communicate a clear roadmap focused on improving customer outcomes, refining operational efficiency, and aligning with broader organizational objectives. You'll work closely with senior leaders and field teams to identify high-impact opportunities and ensure strategic alignment across functions.
Key Responsibilities
- Develop and maintain the Branch Network’s long-term strategic plan, clearly articulating priorities in inventory management, demand generation, and physical footprint optimization.
- Continuously assess and prioritize strategic workstreams by identifying critical business questions, formulating hypotheses, and determining the data and analysis needed to guide decisions.
- Lead in-depth research using customer insights, operational observations, financial data, and performance metrics to generate actionable strategies and recommendations.
- Produce strategic briefs and presentations that align leadership around problem statements, objectives, and implementation plans.
- Deliver updates to enterprise leadership and contribute to executive-level discussions on network performance and opportunity areas.
- Form and manage cross-functional teams to execute strategic programs, ensuring coordination and accountability across departments.
- Guide analytical efforts within your team, supporting exploratory, descriptive, and statistical analysis to inform decision-making.
- Define and track key performance indicators that measure the effectiveness and impact of the Branch Network strategy.
Qualifications
A bachelor’s degree in Business, Strategy, Finance, Economics, Marketing, or a related field is required. Advanced degree (MA/MS/MBA) is preferred. Candidates should have at least seven years of experience in business or customer analysis, with demonstrated success in strategic planning and problem-solving.
Essential skills include strong analytical capabilities, strategic thinking, and the ability to communicate complex ideas clearly to diverse audiences. Experience with branch operations or end-to-end service delivery models is beneficial. The ideal candidate leads through influence, navigates ambiguity, and delivers results in a complex, multi-stakeholder environment.
Compensation and Work Environment
This hybrid role is based in Lake Forest, IL or Chicago, IL, with a requirement to be onsite at least two days per week. The salary range is $104,500 to $174,200. The organization offers comprehensive benefits including health insurance from day one, mental health support, paid time off, retirement contributions, tuition reimbursement, and family leave programs.
Committed to equity and inclusion, the company fosters an accessible, diverse workplace and provides reasonable accommodations throughout employment. All qualified applicants will be considered without regard to protected characteristics under applicable law.
