Responsibilities
- Act as the operational owner and business driver for all Vendor Management System (VMS) integrations — holding Product and Engineering accountable for reliability, scalability, and roadmap prioritization
- Translate operational pain points, edge cases and invoicing requirements into clear product requirements; maintain a living view of integration gaps and their business impact
- Evaluate and define the right long-term integration vision
- Design the policy framework that governs enterprise operations and commercial term requirements with customers — including payment release controls, exception handling protocols, and escalation paths
- Partner with GTM and Finance on how VMS growth is modeled, scoped, and operationalized — ensuring new VMS customers are set up for clean execution from day one
- Own the rebuild of WorkWhile's VMS processes in partnership with the data science team and Finance — covering timesheet matching, worker identity, break/pay rate validation, and exception handling – which are the primary drivers toward accurate invoices sent to customers for collections
- Define and maintain the data quality standards and audit trails required for clean invoicing and payment
- Lead and develop a team executing day-to-day VMS workflows
- Define an automation roadmap, translating manual workflows into product requirements and advocating for Engineering prioritization, allowing the team to shift towards higher leverage activities
- Establish the metrics, dashboards, and operating cadence that give leadership clear visibility into VMS channel health
Requirements
- 6+ years of experience in BizOps, strategy & operations, or a technical program management role — ideally at a marketplace, staffing tech, or other usage based model
- Strong analytical foundation — comfortable with SQL or working closely with data teams; able to build and pressure-test models independently
- Experience owning or driving systems integrations in a non-engineering capacity — you don't need to write code, but you need to understand how APIs, data pipelines, and reconciliation systems work well enough to discuss smart architectural tradeoffs
- Demonstrated ability to design operational controls and policy frameworks, not just execute against them
- Commercial instincts — you think about unit economics, pricing, and margin, not just process efficiency
- Clear, structured communicator who can operate across ops, product, engineering, and finance stakeholders
- Experience managing or developing early-career team members
Nice to Have
- Background in staffing, workforce management, or Vendor Management Systems platforms (Fieldglass, Beeline, Coupa, VNDLY, etc.)
- Experience with billing operations and commercial controls
- Familiarity with API documentation, webhook architecture, or systems integration scoping
Benefits
- Medical, dental & vision coverage
- Unlimited PTO
- 401(k) with employer match
- WFH stipend to support your home office setup
Work Arrangement
Hybrid
Team
Team size: small. Structure: team executing day-to-day VMS workflows
Additional Information
- Remote possible for right candidate.
- WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact.
