About the Role
This position leads the development and execution of aftermarket operational strategies to improve service delivery, support growth, and ensure alignment with business objectives across global markets.
Responsibilities
- Lead the design and implementation of aftermarket operational processes
- Drive continuous improvement initiatives across service and support functions
- Oversee performance metrics and key indicators for aftermarket activities
- Collaborate with cross-functional teams to align operational goals
- Develop strategic plans to enhance customer service and support
- Manage relationships with key service partners and external vendors
- Identify opportunities to reduce costs and improve efficiency
- Ensure compliance with company policies and industry standards
- Lead organizational change initiatives within the aftermarket domain
- Support the rollout of new service offerings and support models
- Monitor global service trends and adapt operational strategies
- Coordinate with supply chain and logistics teams for parts distribution
- Evaluate current service networks and recommend improvements
- Lead training and development for operations teams
- Oversee aftermarket technology systems and tool integration
- Facilitate communication between regional operations and headquarters
- Develop reporting structures for service performance tracking
- Guide capital planning for service infrastructure investments
- Promote a culture of accountability and performance excellence
- Ensure scalability of operations to support business growth
Compensation
Competitive salary and comprehensive benefits package
Work Arrangement
Hybrid work model with required on-site presence
Team
Part of the global operations leadership team reporting to senior executives
About the Team
This role operates within a global aftermarket organization focused on delivering high-quality service and support for industrial equipment. The team emphasizes operational excellence, innovation, and customer satisfaction across multiple regions.
Growth Opportunities
The position offers exposure to senior leadership, strategic decision-making, and enterprise-wide initiatives. It supports long-term career development within operations and service management functions.
Not available for this position
