What You'll Do
Take ownership of a dedicated learning area within a growing customer education platform, ensuring content is accurate, accessible, and effective from start to finish. Manage daily operations, including publishing, updates, and quality assurance, to maintain a seamless learner journey. Identify and resolve pain points in structure, navigation, and content flow, making iterative improvements that enhance clarity and usability.
Collaborate with product, customer success, support, and subject matter experts to align learning initiatives with business needs. Contribute to learning design by shaping storyboards, selecting delivery formats, and refining learner pathways. Capture feedback and performance data to guide enhancements and inform broader team decisions. Surface structural challenges early and provide actionable recommendations to strengthen the overall framework.
Establish consistent standards for content quality and maintenance, promoting reusable practices and disciplined workflows. Communicate changes clearly across teams to reduce friction and maintain alignment. Help translate learning strategy into practical, customer-facing experiences that build confidence and capability over time.
Requirements
- Senior-level experience in learning design, knowledge management, or enablement
- Proven ability to lead execution within a defined scope while aligning with team-wide direction
- Strong operational judgment and attention to detail in delivery and maintenance
- Skill in turning strategy into clear, effective learning experiences
- Experience using feedback and performance data to refine content and journeys
- Ability to collaborate across functions and communicate effectively
Preferred Qualifications
- Background in fast-growing tech or SaaS environments
- Familiarity with AI, video platforms, or enterprise software
- Experience designing scalable learning programs
- Exposure to B2B customer education or training initiatives
Benefits
- Ownership of a meaningful learning domain within a trusted, collaborative team
- Opportunity to shape how learning is implemented and scaled
- Exposure to evolving product developments and complex customer needs
- Growth through cross-functional collaboration and increasing responsibility
- Work within a well-funded company with strong market validation
