Shape and steward a core part of a customer-facing learning experience by leading the end-to-end delivery of a defined area within a structured learning environment. This role is responsible for maintaining quality, accuracy, and usability across all content, ensuring learners can progress smoothly from start to finish.
Key Responsibilities
- Manage daily operations and ongoing updates for a dedicated learning path, ensuring alignment with broader team direction
- Oversee publishing, maintain content freshness, and verify that all learner interactions function as intended
- Collect and interpret signals from learners, stakeholders, and performance data to guide improvements
- Collaborate on learning design, including storyboards, format choices, and flow logic, within a team-based model
- Identify and resolve usability issues in labeling, structure, sequencing, and navigation
- Surface deeper structural concerns early and provide actionable recommendations for team-wide decisions
- Use feedback and usage patterns to refine content and experience over time
- Share insights that help improve clarity, usefulness, and ease of navigation across the learning platform
- Produce high-quality, consistent content and multimedia assets
- Establish repeatable practices where appropriate to increase efficiency and quality
- Strengthen quality assurance, maintenance routines, and publishing standards within your domain
- Partner with Product, Customer Success, Support, Revenue Enablement, and subject experts to ensure alignment
- Communicate changes clearly and reduce uncertainty across teams
What You Bring
- Proven experience at a senior level in knowledge management, learning design, or enablement
- Ability to lead execution independently within a defined scope
- Strong operational judgment and dedication to delivering high-quality outcomes
- Track record of refining learning journeys using data and feedback
- Capacity to work within shared strategy while actively contributing to design discussions
- Clear communication skills for capturing needs, constraints, and learner signals
- Ownership of end-to-end learner experience quality and flow
- Comfort in a high-trust, collaborative environment with real accountability
Nice-to-Have
- Experience in fast-growing tech or AI-driven organizations
- Background in building or scaling customer learning academies or enablement systems
- Familiarity with enterprise SaaS products and customer success operations
Why This Role Matters
You’ll have real ownership of a learning area, with opportunities to influence how learning is designed, improved, and scaled. Work at the intersection of product evolution, customer needs, and educational strategy. Grow through complexity, thoughtful problem-solving, and collaboration across functions. Help learners build lasting confidence and capability—while strengthening systems that support long-term clarity and impact.
Work Environment
This role operates in a hybrid model with team presence across Europe and the US. The structure supports flexibility while maintaining strong collaboration across regions.
Culture & Values
The team values clear communication, reduced friction, and continuous improvement. Decisions are guided by evidence, and the focus remains on delivering meaningful learning quality and customer impact. Collaboration and trust are central to how work gets done.
