At Gecko Robotics, IT is the collaborative technical partner for the business, delivering all enterprise infrastructure, applications, and end-user technology services. As a Senior IT Engineer, you will be the face of IT, providing first-line support, building trust with stakeholders, and helping to automate solutions.
What You'll Do
- Deliver exceptional desk-side and remote support to Gecko employees.
- Ensure all standard technology services, including AV and meeting room technology, are maintained.
- Proactively own and follow up on IT support requests and problem tickets until user confirms resolution.
- Manage escalations and liaise with third-party suppliers to ensure high-quality operational services.
- Manage onboarding and offboarding processes, including user account administration and asset management.
- Supervise and assist with deployment of new hardware and software to end users.
- Handle operations and maintenance of software infrastructure (Okta, Google Workspace, Slack).
- Contribute to the Service Desk knowledge base and documentation.
- Support IT compliance activities and ensure adherence to global standards.
- Help educate colleagues on IT services, policies, security, and compliance best practices.
- Be available for occasional out-of-hours support.
- Support the technical build out of new offices (Travel required).
- Design, develop, and implement automated workflows.
- Implement automation solutions, ensuring seamless integration with existing systems and processes.
- Create and maintain comprehensive documentation for automated workflows.
- Stay up-to-date with industry trends and emerging technologies in workflow automation.
- Propose and implement improvements to enhance efficiency and effectiveness.
What We're Looking For
- At least 4 years in an IT help desk / desk side support role, with increasing responsibility.
- Strong cross-platform expertise in Windows and Mac OS.
- Working knowledge of AV technology.
- Accountability – a sense of ownership when troubleshooting a problem and will see things through to completion.
- Professionalism – maintains composure and integrity while providing timely support to end users.
- Detail oriented – takes the time to listen, understand issues, and works with appropriate teams to resolve.
- Proactive, solution-oriented mindset with excellent problem-solving skills.
- Ability to build strong relationships with business stakeholders to understand and address their technology needs.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- This is a 100% on-site role; you must be able to work from our designated office location.
- Strong time management and prioritization abilities.
- Professional and approachable demeanor under pressure.
Nice to Have
- Strong cross-platform expertise in Windows, Mac OS, iOS/iPadOS, Android.
- Okta
- Okta Workflows
- Google Workspace
- JAMF
- Microsoft InTune
- Slack
- Zoom
- Cisco Meraki
- Other Automation Tooling
Technical Stack
- Okta
- Okta Workflows
- Google Workspace
- JAMF
- Microsoft InTune
- Slack
- Zoom
- Cisco Meraki
Benefits & Compensation
- Company equity
- 401(k) matching
- Gender-neutral parental leave
- Full medical, dental, and vision insurance
- Mental health and wellness support
- Ongoing professional development
- Family planning assistance
- Flexible paid time off
Work Mode
This is a 100% onsite role requiring work from our designated office location.
Gecko Robotics is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law.
