Percona, a company dedicated to providing the best open source database software, support, and services, is looking for a MongoDB Database Support Engineer. You will serve on the front line providing professional technical support services, resolving complex problems for customers with demanding deployments. You will form the backbone of our MongoDB support organization, assisting fellow engineers, creating content, and having a direct impact on product strategy.

What You'll Do

Provide customers with professional technical support services for MongoDB.
Resolve complex problems for customers with demanding deployments and business needs.
Assist fellow support engineers.
Lead in blogging and Support content creation.
Collaborate with other departments.
Have a direct, positive impact on product strategy.

What We're Looking For

Excellent knowledge of both RDBMS's and MongoDB, including all aspects of configuration and best practices, schema design, performance tuning, query optimization, & index tuning, backup solutions, replica set and sharding topologies, engine selection and usage, and detailed understanding of monitoring requirements.
Demonstrable experience of administering Linux based systems.
Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes.
Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure).
Ability to troubleshoot methodically, identifying and applying fixes for known errors, and capacity to think outside of the box to resolve complex issues.
Enthused to expand your skill set with new technologies as the industry evolves.
Availability to travel for the occasional team meeting, conference and customer visit.
Experience working with customers in English.
Completed MongoDB University courses.

Nice to Have

Experience with Percona Backup for MongoDB.
Experience with MongoDB Atlas.
Postgres DBA troubleshooting (basic level or higher).
Nagios, Percona Monitoring Plugins and other monitoring tools.
Configuration management solutions such as Ansible, Puppet or Chef.
Percona Toolkit suite.
Writing Python and golang.
Hands on experience of MySQL (Minimum 2+ years).

Technical Stack

MongoDB, RDBMS, Linux
VMWare, Docker, Kubernetes
AWS, Google Cloud, Digital Ocean, Azure
Percona Backup for MongoDB, MongoDB Atlas
Postgres, Nagios, Percona Monitoring Plugins
Ansible, Puppet, Chef, Percona Toolkit
Python, golang, MySQL

Team & Environment

You will be an integral part of the MongoDB support organization within our collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Benefits & Compensation

Flexible work hours and various paid time off programs.
All equipment for your remote office.
Funds for career development (external training, certifications, conferences).
Ongoing connectivity allowances.
Opportunity to participate in our equity incentive plan.
The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility.
PAVE volunteering program and Women Transforming Technology.