About the Role
Role details below.
Responsibilities
- Manage a pipeline of families who have previously engaged with A Place for Mom and require continued guidance toward a move-in decision.
- Execute consistent, high-volume outreach across phone, text, and email to re-engage and advance families.
- Drive outcomes by moving families from tour to decision, including scheduling additional tours and providing new referrals when needed.
- Apply a structured follow-up cadence to maintain engagement and prevent pipeline stagnation.
- Build trust quickly with families, understand their needs, and guide them to the best-fit care options.
- Partner with senior living communities and care providers to coordinate tours, share feedback, and support move-in conversion.
- Maintain accurate, real-time documentation in CRM to reflect pipeline status, next steps, and forecasts.
- Consistently meet or exceed monthly sales targets and conversion expectations.
- Participate in ongoing coaching, call reviews, and training to continuously improve performance.
Benefits
- 401(k) plus match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
Additional Information
- Fully remote role with a required dedicated home office space
- High-speed, hardwired internet connection required
- Company-provided laptop, VOIP system, CRM access, and tools
- Schedule includes some evenings, weekends, and holidays
- A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees.
- All your information will be kept confidential according to EEO guidelines.
- APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.
