About the Role
This position involves helping families locate suitable senior living arrangements through proactive phone outreach and personalized guidance, using consultative selling techniques to understand client needs and recommend appropriate care solutions while working remotely within Pacific Time hours.
Responsibilities
- Conduct outbound calls to prospective clients seeking senior housing solutions
- Assess client needs through active listening and empathetic communication
- Match families with appropriate care options based on individual requirements
- Maintain accurate records of client interactions and sales activities
- Follow up consistently with leads to advance sales conversations
- Collaborate with care advisors to ensure smooth client transitions
- Meet or exceed monthly sales targets and performance metrics
- Use CRM tools to track and manage the sales pipeline
- Provide timely responses to inbound inquiries from potential clients
- Educate families on different types of senior living arrangements
- Navigate clients through decision-making processes with clarity and support
- Identify barriers to placement and work to resolve them promptly
- Adapt communication style to suit diverse client personalities and situations
- Stay current on inventory of available senior housing communities
- Uphold company policies and ethical standards in all client interactions
- Participate in regular performance reviews and coaching sessions
- Engage in ongoing training to improve sales and care knowledge
- Escalate complex cases to senior team members when necessary
- Maintain professionalism during high-volume call periods
- Contribute feedback to improve sales processes and tools
Nice to Have
- Prior experience in senior housing placement or elder care services
- Familiarity with sales performance dashboards and reporting tools
- Background in handling sensitive personal and medical information
- Bilingual communication skills in English and another language
- Experience mentoring or coaching new team members
Compensation
Competitive base salary plus uncapped commission structure
Work Arrangement
Remote; must work during Pacific Time business hours
Team
Inside sales team focused on senior care placement
Why This Role Matters
- Families rely on trusted guidance when choosing care for aging loved ones, and this role directly supports informed, confident decisions during an emotional process.
- The consultant plays a key part in connecting people with safe, suitable housing options tailored to their unique needs and preferences.
What to Expect
- Daily work includes making outbound calls, responding to inbound leads, updating client records, and coordinating with care specialists.
- Success is measured by placement rates, customer satisfaction, and adherence to ethical sales standards.
Not available
