Vic.ai is looking for a Senior Implementations Consultant to lead complex, enterprise-level customer onboardings for our AI platform. You will own the technical and operational execution of implementations from post-sale handoff through go-live readiness and early adoption.

What You'll Do

Design and execute scalable implementation frameworks, processes, and technical best practices for enterprise Vic.ai deployments.
Own the end-to-end implementation lifecycle.
Partner cross-functionally with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines.
Lead technical go-live execution, including project planning, milestone and dependency management, coordination across ERP integrations and data ingestion, risk identification and mitigation, and KPI tracking.
Guide customers through AI-driven change, supporting adoption of automated workflows and operationalizing new processes.
Champion implementation quality, ensuring accuracy, performance, and scalability in customer environments.
Mentor and provide guidance to junior consultants.
Standardize and scale delivery by partnering with Operations to define implementation standards and support partner-led models.

What We're Looking For

7+ years of professional experience.
5+ years leading software implementations.
Strong understanding of ERP ecosystems, integrations, and enterprise data workflows.
Proven experience managing complex projects with multiple technical and business workstreams.
Demonstrated ability to gather requirements, define scope, and translate needs into executable plans.
Comfort working with AI-enabled products, automation, and evolving technical systems.
Excellent analytical, problem-solving, and decision-making skills.
Executive presence with ability to engage and influence senior customer stakeholders.
Exceptional organizational skills and ability to manage multiple implementations simultaneously.
Strong written, verbal, and presentation skills, including ability to explain technical concepts clearly.
Bachelor’s degree in a relevant field.
Ability to quickly learn new tools, platforms, and technologies.

Nice to Have

Experience with ERP, finance systems, or data-driven platforms strongly preferred.
PMP certification a plus.

Team & Environment

You will report to the Director of Implementations and be part of a high-performing implementation team.

Benefits & Compensation

Competitive salary and stock options.
401K with an employer match.
Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family).
Monthly Wellness stipend.
CitiBike membership.
Generous maternity and paternity leave.
Opportunity to work remotely, including a stipend for home workstation setup.
Virtual team-building events & awesome swag.
Generous vacation time, family and travel-friendly environment.
Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment.
In-person retreats.

Work Mode

This role is remote within the East Coast, U.S.

Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.