Responsibilities
- Own a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact
- Lead 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business
- Guide founders and operators through Mercury banking, IO, and core financial workflows in a way that is practical, clear, and confidence-building
- Make real-time prioritization decisions across customers with different needs, timelines, and levels of complexity
- Monitor usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns
- Distill what you see into clear, actionable insights for Product, Sales, and downstream teams
- Ensure thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success
Requirements
- Have 3+ years of experience leading customer-facing implementations, onboarding, or technical enablement at a SaaS or fintech company, with a demonstrated track record of managing complex, high-value accounts
- Be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes
- Bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest
- Be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends
- Work effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noise
- Take ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbook
- Thrive in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly
- Care deeply about delivering high-quality, consistent customer experiences at scale
Compensation
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry... New hire base salary ranges: - US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900 - $178,600 - US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $160,700. Equity: equity (stock options/RSUs)
Additional Information
- Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
- We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT.
- We began using Covey Scout for Inbound on January 22, 2024.
- Applicants with disabilities or special needs can request reasonable accommodations during the recruitment process.
