BetterHelp is hiring a Senior Human Resources Business Partner to join our team via TensorOps. In this role, you will assess and anticipate HR-related needs, serving as a critical link between HR and upper management. You'll leverage strategic HR skills to develop solutions that align programs with business objectives, acting as both an employee champion and a change agent.
What You'll Do
- Provide strategic business partnership and coaching to BetterHelp’s managers and leaders.
- Develop and maintain an effective working knowledge of BetterHelp’s mid- and long-range plans, its culture, and its competition.
- Meet regularly with various department heads to assess and advise on current employee needs.
- Work closely with management and employees to enhance working relationships, build morale and increase productivity and retention.
- Build strong relationships with key people in the client group by frequently connecting with them about their concerns and insights.
- Provide day-to-day performance management guidance (e.g., coaching, counseling, career development, disciplinary actions) to enhance organizational effectiveness.
- Partner with our legal department as needed, maintaining in-depth knowledge of legal requirements related to HR and employee management, reducing legal risks, and ensuring regulatory compliance.
- Manage and resolve complex employee relations issues, conducting effective, thorough, and objective investigations as needed.
- Analyze HR trends and metrics to develop solutions, programs, and processes.
- Provide consultative advice related to business unit restructuring, workforce planning and succession planning.
- Assist in driving various HR initiatives: performance management, goal setting, merit reviews and employee career development.
What We're Looking For
- 10+ years’ experience as an HR Business Partner.
- 6+ years’ experience with management coaching.
- Previous international exposure/assignment with ability to work across various cultures.
- Demonstrable success designing and implementing performance management and employee relations programs.
- A people-person mindset, with a natural knack for building relationships and rapport at all levels of an organization.
- Experience and effectiveness working with senior leaders and associates that are located remotely.
- Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite.
- Exceptional communication skills, both written and verbal, with the ability to provide presentations in a productive, compelling manner.
- Natural and effective coaching/mentoring style.
- Deep understanding of HR functions, policies, and best practices.
- Knowledge of employment/labor law.
- Demonstrated project management and change management skills.
- The drive of a self-starter, with the ability to lead programs independently.
- Business acumen and strong consultative skills.
- Strong business ethics.
Nice to Have
- Experience using Workday and Greenhouse.
- Significant international experience supporting employees and leaders across multiple countries.
- Hands-on experience using HR systems, automation, or AI-enabled tools to simplify workflows, reduce manual effort, and improve operational effectiveness.
Team & Environment
You will report directly to the Head of People.
Benefits & Compensation
- Salary: $140,000 - $160,000
- Remote work with regular in-person bonding experiences sponsored by the company.
- Competitive compensation.
- Holistic perks program (including free therapy, employee wellness, and more).
- Excellent health, dental, and vision coverage.
- 401k benefits with employer matching contribution.
- The chance to build something that changes lives.
- Any piece of hardware or software that will make you happy and productive.
- An awesome community of co-workers.
Work Mode
This is a fully remote position open to candidates in any time zone.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
