Global Healthcare Exchange (GHX) is hiring a Senior Government Operations Specialist - State Systems. In this role, you will provide high-level subject matter expertise to integrate design, product, policy, and domain knowledge with government programs and systems, specifically supporting projects for the Center for Medicaid and CHIP Services (CMCS). Your focus will be on the Medicaid Enterprise Systems (MES) domain.
What You'll Do
- Provide project and/or implementation management for short- and long-term projects related to implementing regulatory and statutory program changes.
- Provide policy and domain expertise support for the project team and client on how systems/products are used and relate to contracts.
- Help prioritize and assist with overall design, development, and implementation strategy for products and services.
- Provide domain expertise in HHS, CMS, and/or CMCS and related systems, including organizational operations and processes.
- Communicate program insights and requirements to stakeholders and the project team.
- Analyze executive actions, legislation, statute, and policy documents to explain impact on program operations.
- Bring knowledge of federal healthcare operations to guide product strategy and inform research plans.
- Participate in user research and analyze findings from a domain expertise perspective.
- Contribute to usability testing and give feedback on wireframes and mockups as a realistic test user.
- Build relationships with policy owners in HHS, CMS, and/or CMCS and other key stakeholders.
- Provide thought leadership and consultation to help customers achieve their vision and goals.
- Write, edit, and prioritize policy-related content according to audience needs.
- Develop briefing papers for government customers.
- Set the vision for the project, including establishing short- and long-term goals and objectives.
- Create work plans, break down tasks, and help develop a communications strategy supporting project goals.
- Act as a point of contact for customer for domain insight.
What We're Looking For
- 8+ years of relevant professional experience.
- Bachelor’s degree in political science, public policy, law, or a related field.
- Must already have legal authorization to work within the US.
- Has worked for or in government agencies for a considerable time; and/or has substantial knowledge and insight of domain relevant to the job.
- Demonstrated collaboration with government agency stakeholders.
- Working knowledge of statutes, regulations, policies, and operations pertaining to the Medicaid program.
- Critical thinking about how policy and government operations are applied to desired outcomes.
- Strong communication skills (verbal, presentation, and written) to help others relate to and understand program operations and policy information.
- Familiarity with the U.S. Department of Health and Human Services (HHS), the Centers for Medicare and Medicaid Services (CMS), and/or the Center for Medicaid and CHIP Services (CMCS).
- Experience with Medicaid Enterprise Systems (MES).
- Experience with government health and human services programs - either through using them or developing them.
- Work core business hours 9am - 5pm EST.
- Must work from the United States (all 50 states, DC, and US territories).
- Must have been residents in the United States for 3 of the past 5 years.
- Cannot reside in New York state due to tax reasons.
- Must not require ongoing visa sponsorship to maintain legal authorization to work.
- Active participation in client virtual meetings—including being on camera—is an essential function.
- Must be able to complete a Public Trust background investigation (SF85 or SF85P).
Nice to Have
- Collaborating with product teams, other policy stakeholders, designers and engineers.
- Conducting user research that informs the design of systems, process, workflows, or products.
- Working with distributed, cross-functional product teams.
- Previous work in state or federal government.
Team & Environment
You will work in cross-functional, cross-organizational teams, often with designers, developers, and product managers.
Benefits & Compensation
- Salary: $140,000 - $160,000
Work Mode
This is a local-country position. You must work from the United States.
GHX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
