Jones Lang LaSalle (JLL) is looking for a Senior Facilities Manager to lead our Integrated Facilities Management team in Seoul. In this on-site role, you’ll be responsible for the complete operation of a client facility, ensuring exceptional service, building performance, and strong stakeholder partnerships. At JLL, we empower you to shape a brighter way, grow a meaningful career, and find a place where you belong.
What You'll Do
- Lead a team to provide excellent customer service for client staff, guests, and vendors.
- Maintain the cleanliness, safety, comfort, and overall appearance of the assigned building to the highest standards.
- Supervise service delivery to meet client KPIs and SLAs and manage the client's user ticket system.
- Develop, implement, and maintain building procedures, performance measures, and a Preventive and Planned Maintenance program.
- Provide 24/7 emergency call support and manage FM-related risk, disaster recovery, and business continuity plans.
- Ensure full compliance with all JLL, client, and local statutory regulations, including health, safety, and environmental standards.
- Mentor team members, conduct performance reviews, and ensure high staff morale.
- Proactively engage stakeholders and build effective, long-term client relationships.
- Manage vendors, ensure procurement compliance, and plan all service contracts.
- Oversee site financial operations to meet targets and assist with budgets and reports.
- Coordinate event management, including setup and reception cover.
- Develop and implement initiatives that drive cost savings and service improvements.
What We're Looking For
- Minimum of a Bachelor’s degree in facilities management, building, business, or a related field.
- At least 5 years of experience in facilities, property management, hospitality, or a related field.
- Excellent people skills and the ability to interact with a wide range of client staff.
- Demonstrated experience with tendering, vendor management, and service improvement initiatives.
- Knowledge of local occupational health and safety requirements and critical facility management.
- Understanding of basic technical property aspects (e.g., CRAC, Chiller systems, Fire Protection).
- Proven ability to understand and interpret commercial contracts.
- Strong budget management and financial analysis skills.
- Strong PC literacy and experience managing daily activities using various systems.
- Experience with continuous improvement initiatives and client reporting.
- A strong communicator with good presentation skills and fluency in both English and Korean.
- Must be available to work on-site in Seoul, Korea.
Nice to Have
- Experience working in an Information Technology or BPO environment.
Team & Environment
You will be part of the Work Dynamic / Integrated Facilities Management business unit, reporting to the Cluster Lead of China, Hong Kong and Korea.
Work Mode
This position is fully on-site in Seoul, Korea.
JLL is an equal opportunity employer.
