Vertiv Group Corporation is looking for a Senior Director, Service Operations – Asia to lead our regional service delivery organization. This role ensures the safe, reliable, and efficient execution of lifecycle services supporting critical digital infrastructure across the continent.
What You'll Do
- Lead the regional service operations strategy across Asia to ensure consistent execution of Vertiv service standards.
- Oversee field service operations including installation support, commissioning, preventive maintenance, and emergency service response.
- Ensure service operations are aligned with regional growth priorities and customer requirements.
- Establish and monitor operational KPIs including safety performance, SLA compliance, technician utilization, and customer satisfaction.
- Drive continuous improvement initiatives to improve service efficiency, productivity, and operational quality.
- Standardize operational processes and best practices across countries.
- Lead and develop a geographically distributed service workforce across Asia including field engineers, technicians, and service operations teams.
- Implement workforce planning strategies to support increasing service demand.
- Ensure strong technical competency through training and certification programs.
- Ensure delivery of high-quality lifecycle services supporting mission-critical infrastructure uptime.
- Support executive customer engagement for key strategic accounts.
- Lead escalation management for major service incidents.
- Drive operational discipline to support service revenue growth and margin improvement.
- Partner with Service Sales leadership to ensure profitable execution of service contracts.
- Optimize service delivery cost structures including labor productivity and parts utilization.
- Promote a strong safety culture across all field service operations.
- Ensure compliance with regulatory, environmental, and company safety standards.
- Implement operational risk management practices for service delivery.
- Drive adoption of digital service platforms including remote monitoring, predictive maintenance, and workforce management systems.
- Utilize data analytics to improve service performance and operational visibility.
What We're Looking For
- Bachelor’s degree in Engineering, Business, or related discipline required.
- 15+ years of experience in service operations, field service management, or technical operations.
- Significant experience managing large multi-country teams.
- Strategic leadership and operational management skills.
- Strong financial and commercial acumen.
- Customer-focused mindset.
- Change leadership and organizational transformation experience.
- Excellent communication and stakeholder management skills.
Nice to Have
- MBA or advanced degree preferred.
- Experience supporting mission-critical infrastructure environments preferred (data centers, power systems, thermal systems, telecommunications).
Team & Environment
You will partner closely with Service Sales, Supply Chain, and regional leadership. Internal relationships include VP Operations & Service Operations – Asia, Regional Service Sales Leadership, Regional Service Offering team, Country Sales leaders, Global Services Leadership, Supply Chain and Logistics, and Product Business Units.
Work Mode
This role is a local-country position based in Asia.
Vertiv Group Corporation is an equal opportunity employer.
