Bausch + Lomb is hiring a Senior Director Commercial Operations to serve as a key commercial leader within our US Vision Care organization. In this role, you will be responsible for driving operational excellence across the commercial team, ensuring the Sales organization and broader function are positioned for sustained growth.
What You'll Do
- Own and continuously improve core commercial operating rhythms (business reviews, forecasting cadence, QBRs, launch readiness) to drive alignment and accountability.
- Create clear governance for cross-functional initiatives that impact the field organization and customers.
- Lead commercial planning processes and performance management, including KPI frameworks, dashboards, insights, and operating reviews.
- Translate data into actionable recommendations, enabling course-correction and decision-making across the leadership team.
- Ensure field readiness through tools, processes, communications, and best practices that increase sales team productivity and customer impact.
- Partner with Sales and Training/L&D to support adoption and execution of programs, initiatives, and selling tools.
- Provide oversight and leadership for key commercial programs and support processes aligned to business priorities.
- Partner with Finance/HR as needed to ensure programs are implemented with rigor and appropriate controls.
- Serve as a central connector across Sales, Marketing, National Accounts, Finance, Supply Chain, Customer Service, and other stakeholders to ensure seamless execution of critical initiatives.
- Identify operational gaps and implement improvements that reduce friction, standardize processes, and improve speed-to-execution.
- Build, develop, and lead a high-performing Commercial Operations team with a strong focus on talent development, accountability, and continuous improvement.
- Establish a culture of operational excellence, proactive problem-solving, and customer-centric execution.
What We're Looking For
- Bachelor’s degree
- 10+ years of progressive experience in commercial operations, sales operations, business operations, analytics, enablement, or related commercial leadership roles
- Demonstrated success leading cross-functional execution in complex, matrixed organizations
- Strong analytical skills with experience building performance management approaches (KPIs, dashboards, insights) and driving business decisions
- Proven ability to translate strategy into operational plans and scalable processes
- Excellent communication, executive presence, and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail and follow-through
Nice to Have
- MBA or advanced degree
- Experience in medical device/pharma/healthcare
Team & Environment
This role reports to the VP, GM, US Vision Care.
