Canada Life is hiring a Program Manager to play a pivotal role within Canada Operations. You will lead the planning and execution of strategic projects and initiatives, integrating people, processes, and technologies to achieve business objectives and deliver results for our operational priorities.
What You'll Do
- Act as the first point of contact for Canada Operations initiatives that impact clients, advisors, or operations teams.
- Lead strategic initiatives’ intake, planning, delivery, and governance based on business goals and organizational strategies.
- Partner with various stakeholders across Canada Operations to understand project charters and help define preliminary requirements to deliver business results.
- Define scope and resource requirements, along with project dependencies.
- Collaborate with Canada Operations leaders to align subject matter experts to support projects.
- Foster dynamic and collaborative relationships with leaders across Canada Operations.
- Be responsible for collecting and providing program roadmaps, estimates, and resource needs for annual planning.
- Oversee and govern planning and delivery of assigned strategic initiatives, provide expert knowledge towards ambiguous situations, identify and resolve problems across multiple domains, and perform risk assessment, planning, and analysis across the entire program.
- Lead the implementation of solutions that may require the modification of business processes, systems, products, and can require significant departures from traditional approaches.
- Manage senior stakeholder relationships, partnering with management in the development of strategic and operational plans.
- Develop and manage an effective delivery network across project managers and other leaders.
- Assess impact on people, processes, and systems; understand the importance of and adheres to control standards, audit practices, and compliance.
- Support development of initiative-level business cases.
- Define the governance structure and ensure work is completed with an appropriate level of detail and quality, optimizing resource usage.
- Provide team leadership towards the achievement of strategic objectives, including feedback to people leaders on performance, development, and resource assignment.
- Oversee coaching, mentorship, lifecycle, and development of resources, providing guidance on complex issues.
- Oversee the management of resourcing over a large body of work crossing multiple projects or initiatives.
- Communicate with and report to stakeholders to provide an integrated perspective on all program activities.
- Actively promote and influence the need for continuous improvement.
- Act as a change leader ensuring effective implementation and sustainable success of solutions, engaging teams and stakeholders throughout the project lifecycle to deliver results.
What We're Looking For
- Post-secondary degree or certification.
- Drive to foster and maintain a culture of excellence by prioritizing innovation and industry best practices.
- Agile mindset with a demonstrated ability to work through ambiguity and successfully manage multiple, time-sensitive, concurrent deliverables.
- Ability to influence the creation of solutions and recommendations for efficient and effective processes and performance.
- Credibility to foster collaborative relationships and provide trusted advice across businesses to effectively assess, build, and execute on initiatives.
- Solid planning and organization skills.
- Effective communication skills across all levels of the organization.
- Demonstrated relationship building skills at all levels.
- Understanding of technology and business projects, the impact to Canada Operations, as well as the impact to customers and advisors.
Nice to Have
- 5+ years of project management experience and/or education.
Team & Environment
You will report to the Director, Canada Operations & Programs and Planning, playing a key leadership role within the Canada Operations team.
