Ashburn, VA Hybrid Employment $100,000 - $120,000

Van Metre Companies is hiring a Senior Digital Concierge

Requirements

Advanced proficiency in CRM (HubSpot or similar)
Experience using call tracking and QA platforms such as CallRail or similar
Demonstrated ability to manage and respond across multiple digital channels (phone, email, chat) in a fast-paced environment
Strong data analysis skills
Intermediate proficiency in Excel
Experience developing, documenting, and training on SOPs and workflows
Proven ability to maintain high data accuracy and process consistency across a team

Nice to Have

Experience in optimizing or administering CRM systems, including workflow design and process improvement
Familiarity with AI-driven tools (chatbots, automated responses, call transcription, or similar technologies)
Experience in a high-volume inbound sales or customer experience environment
Understanding of system integrations between CRM, marketing platforms, and call tracking tools
Experience in building reporting dashboards and delivering performance insights to leadership
2-5 years experience in managing a team that requires constant performance feedback
5+ years background in customer-driven industry, ex: real estate or sales

Benefits

11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Day off for Annual Physical, Day off for your Birthday; Comprehensive Parental and Bonding Leave
Medical and Dental Coverage through Cigna; Vision Coverage through EyeMed; Life, AD&D, Disability Insurance; Flexible Spending Account
Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
Annual Wellness Reimbursement of up to $900
Tuition Reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company; employee discount through Intercoastal Mortgage

Work Arrangement

Hybrid

Additional Information

Monday-Friday, 7am-7pm with rotating weekend coverage and 8-hour shifts
Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Day off for Annual Physical, Day off for your Birthday; Comprehensive Parental and Bonding Leave

Required Skills

CRMcall trackingQA platforms such as CExceloptimizing or administering CRM systemsincluding workflow designprocess imAI-driven toolsa high-volume inbound sales or customerbuilding reporting dashboardsdelivemanaging a team that requires constant p CRMcall trackingQA platforms such as CExceloptimizing or administering CRM systemsincluding workflow designprocess imAI-driven toolsa high-volume inbound sales or customerbuilding reporting dashboardsdelivemanaging a team that requires constant p

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About company

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

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Job Details

Department New Homes Division

Category other

Posted 2 hours ago