sa.global is looking for a Senior D365 Customer Engagement (CE) Consultant to join its delivery team. This client-facing role partners with business stakeholders to translate operational needs into scalable, high-quality Microsoft Dynamics 365 CE solutions, serving as a trusted advisor throughout the engagement lifecycle.
What You'll Do
- Provide expertise in one or all D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights
- Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users
- Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs
- Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences
- Document business requirements which express what actions a solution must take and what outcome is expected
- Configure and extend solutions using Dataverse, Power Automate, and Power Apps
- Partner with architects and developers on integrations, data migration, and scalable solution patterns
- Define and execute test strategies and support deployment and post-go-live activities
- Drive user adoption through training, documentation, and change management support
- Support project planning, estimates, and scope management
- Mentor junior consultants and contribute to practice standards and reusable assets
- Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
- Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism
What We're Looking For
- 5+ years of CRM/CE consulting experience, with 3+ years delivering Microsoft Dynamics 365 CE solutions
- Hands-on functional implementation experience with Dynamics 365 Sales
- Experience with at least one additional D365 CE module (Customer Service, Field Service, Project Operations, or Customer Insights)
- Strong knowledge of Dataverse configuration, security, and governance
- Working knowledge of Power Platform (Power Automate, Power Apps, Power BI)
- Experience with enterprise or multi-workstream D365 implementations
- Experience with best practices, implementation methodology, and Dev Ops
- Excellent presentation, communication, facilitation, and stakeholder management skills
- Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed
Nice to Have
- Experience with D365 Project Operations
- Microsoft Dynamics 365 and Power Platform certifications are a plus
Technical Stack
- Microsoft Dynamics 365 CE, Dynamics 365 Sales
- Dataverse
- Power Automate, Power Apps, Power BI
- Dev Ops
Team & Environment
You'll be part of an open, flexible, vibrant, collaborative, diverse, agile, capable, and committed company culture.
Work Mode
This role operates in a local-country work mode and is open to candidates in the United States and Canada.
sa.global is an equal opportunity employer.
