United Arab Emirates Remote (Country) Full-time

Sully.ai is hiring a Senior Customer Success Manager - UAE

Responsibilities

  • Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
  • Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
  • Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
  • Playbook building: Build the playbook for how we consult and support our highest value accounts
  • Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

Requirements

  • 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
  • Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
  • You operate like an owner and take extreme accountability.
  • You’re metrics-driven, prioritize relentlessly, and own results end-to-end.
  • Willingness to travel up to 20% for in-person client meetings and industry conferences

Nice to Have

  • Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles

Work Arrangement

Remote (Country) — UAE

Additional Information

  • Willingness to travel up to 20% for in-person client meetings and industry conferences
About company
Sully.ai
Sully.ai is transforming healthcare access by integrating AI into medical workflows and automating healthcare administrative tasks throughout the patient visit cycle - enhancing efficiency, reducing errors, and supporting real-time decision-making.
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Job Details
Department Sales
Category other
Posted 4 months ago