Urbantz is looking for a Senior Customer Success Manager to own and grow our key enterprise customer portfolio. In this remote role, you’ll proactively partner with customers to optimize their platform engagement and ensure smooth last-mile operations.
What You'll Do
- Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
- Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
- Proactively monitor and analyze customer needs & KPIs to ensure maximum value delivery.
- Ensure customer adoption of new relevant features and serve as their technical product expert.
- Provide solution training, testing, and troubleshooting.
- Bring the voice of the customer to internal discussions and help with product feature validation and roll-out.
What We're Looking For
- 5+ years of experience in customer-facing functions such as account management, consulting, customer success, or sales.
- Perfect fluency in German and English.
- Substantial experience in SaaS and understanding of IT solutions / API integrations.
- Executive presence in front of senior stakeholders.
- Outstanding customer management and exceptional communication skills.
Nice to Have
- A good level of French.
- Experience in Logistics & Supply Chain.
- Experience in using Postman.
Technical Stack
- VisualStudio Code
- Postman
Benefits & Compensation
- Work where you choose: offices in Brussels, remote, etc.
- Autonomy to define and navigate your own path to success.
- A competitive salary, the right tools, and a range of fringe benefits depending on your country's location.
- An incredibly diverse international team and a company culture that encourages freedom, creativity, and collaboration.
- Opportunities to grow your expertise through training, workshops, and conferences.
- Team meetups in Brussels, and an annual offsite somewhere sunny.
Work Mode
This is a remote position.
Urbantz is an equal opportunity employer.
