TBAuctions & Surplex is looking for a Senior Customer Success Manager (m/w/d) to own the success of a portfolio of strategic customers. You will ensure their effective deployment and use of our platform while identifying opportunities for growth within an international, dynamic team.
What You'll Do
- Manage a portfolio of strategic customers and ensure their successful deployment and use of the platform.
- Conduct customer onboarding, training sessions, and regular reviews.
- Identify risks and opportunities for upselling and cross-selling.
- Work closely with the sales team to align on customer strategy and growth.
What We're Looking For
- Several years of experience in Customer Success Management or Account Management, ideally within a B2B SaaS environment.
- Analytical skills and a data-driven approach to customer management.
- A service-oriented, empathetic, and communicative working style.
- Proficiency in German and English at a C2 level.
Nice to Have
- Knowledge of additional languages is advantageous.
- Experience in the ConstructionTech industry is advantageous.
Team & Environment
You will work in an international, dynamic team that values collaboration and open communication.
Benefits & Compensation
- Independent work with direct influence on customer success.
- Flexible work in the office or remote.
- Uncapped bonus, permanent contract, and modern equipment.
- Regular 1:1s, development discussions, and an open feedback culture.
Work Mode
This role offers a hybrid work model, combining office and remote flexibility.
pplwise actively promotes a diverse and inclusive environment and takes affirmative action to ensure equal opportunity in the application process, regardless of nationality, ethnic or national origin, skin color, religion, disability, gender, sexual orientation, or gender identity.
