Dataiku is hiring a Senior Customer Success Manager - Germany

Senior Customer Success Manager - Germany Germany, Remote The Universal AI Platform provides organizations with comprehensive control over AI talent, processes, and technologies, enabling the development of analytics, models, and agents. Offering no-, low-, and full-code capabilities, the platform empowers teams to leverage their existing skills and knowledge in AI development. The Senior Customer Success Manager is responsible for managing a portfolio of large enterprise accounts within an assigned territory. This role proactively engages with diverse stakeholders to demonstrate the platform's value through software and services. Acting as the internal voice of the customer, the manager collaborates with various teams and partners to exceed customer expectations. Performance is measured by specific metrics related to product adoption, expansion, and retention. How you'll make an impact: - Serve a portfolio of assigned accounts including leading organizations across financial services, insurance, pharmaceuticals, transportation, manufacturing, and technology sectors. - Understand client use cases and desired business outcomes, helping licensed users achieve goals through product and service offerings. - Assist clients in translating business challenges into data science solutions. - Partner with Implementation Managers and Data Scientists to ensure successful deployment and engagement. - Provide guidance on leveraging the platform to implement data science projects from design to production. - Implement customer engagement strategies, including consistent Executive Business Reviews. - Utilize Customer Health analytics to identify expansion opportunities and potential churn risks. - Collaborate with Sales team to expand customer relationships and ensure renewals. What you'll need to be successful: - Ability to communicate effectively with stakeholders at all levels and departments, from business executives to data scientists, analysts, and IT professionals. - 5-15 years of account management, customer success, or consulting experience, preferably in enterprise software or data science. - Strong verbal and written communication skills with exceptional listening abilities. - Comprehensive knowledge of the data science project lifecycle and proven track record of supporting organizational AI maturity. We're building more than a product; we're crafting the future of AI. If you're ready to make a significant impact in an innovative, collaborative environment that values personal growth, we're excited to welcome you to our team. Our commitment is rooted in treating everyone with dignity, decency, and fairness. We are a proud equal opportunity employer, valuing diverse identities as a source of strength. Our employment practices are based on business needs, without discrimination. We prioritize candidate safety and will never request payment during the hiring process. Be cautious of fraudulent recruitment activities.