Responsibilities
- Own the post-launch product relationship with assigned health-system partners.
- Lead regular partner meetings, roadmap reviews, joint venture discussions, and product updates.
- Understand each clinic’s needs across patient experience, provider experience, operations, and clinical workflows.
- Own launches of existing product capabilities that already have a playbook, such as MyChart-related features or other repeatable clinic enhancements.
- Partner with Program Management on large post-launch rollout or complex technical implementations.
- Help define and maintain the enterprise product roadmap across clinics, including sequencing, partner alignment, and launch planning.
- Partner closely with patient experience and provider experience PMs to represent enterprise needs and influence roadmap priorities.
- Create scalable processes for partner feedback, roadmap intake, prioritization, and communication.
- Collaborate with Product Ops on clinic health, escalations, support trends, and issue resolution, while Product Ops owns the day-to-day operational investigation.
- Communicate clearly with health-system executives, medical directors, internal operations leaders, growth, program management, product, and engineering.
Requirements
- 5+ years of experience in customer success, product management, enterprise product, implementation, or a similar client-facing product role.
- Strong ability to manage complex stakeholders across external partners and internal teams.
- Ability to understand product deeply and technically across both patient and provider experiences.
- Comfort working with healthcare workflows, clinical stakeholders, and operational teams.
- Ability to translate partner requests into scalable product needs instead of one-off solutions.
- Strong communication skills, especially in client-facing meetings and executive-level updates.
- Enough technical depth to understand APIs, integrations, platform constraints, and tradeoffs.
- Experience working with program management, product operations, engineering, growth, and clinical teams.
Nice to Have
- Healthcare, digital health, or health-system experience preferred, but not required.
Benefits
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
Work Arrangement
Hybrid — New York City
Additional Information
- Onsite presence required in New York City office 4 days a week
- Does not provide immigration support
