About the Role
The role involves managing client relationships across the DACH region, focusing on retention, adoption, and expansion by delivering tailored support and driving value throughout the customer lifecycle.
Responsibilities
- Manage and nurture long-term relationships with clients in Germany, Austria, and Switzerland
- Act as the primary point of contact for customer inquiries and strategic discussions
- Monitor customer health and proactively identify opportunities for improvement
- Guide clients through onboarding and ensure smooth adoption of services
- Collaborate with internal teams to resolve issues and deliver solutions
- Track customer goals and measure success against key performance indicators
- Identify expansion opportunities and support upsell initiatives in coordination with sales
- Deliver regular business reviews to assess progress and alignment
- Anticipate customer needs and provide actionable recommendations
- Serve as an advocate for customer feedback within the organization
- Support the development of customer success best practices and playbooks
- Contribute to product improvement through customer insights
- Maintain accurate records of customer interactions and account status
- Ensure timely follow-up on support tickets and service requests
- Promote customer education through training and resource sharing
- Drive customer retention through proactive engagement strategies
- Escalate critical issues with clear context and suggested actions
- Coordinate with technical teams during implementation phases
- Help customers realize measurable value from the platform
- Stay informed about industry trends impacting client sectors
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote options
Team
Part of a growing customer success team focused on B2B clients
What we offer
- Opportunity to shape the customer success function in a scaling tech company
- Modern office space in a central location with flexible hours
- Access to professional development programs and workshops
- Health and wellness allowances
- Company events and team-building activities
Application process
- Submit your resume and a brief cover letter
- Shortlisted candidates will be invited for an initial call
- Followed by two interview rounds with team members and leadership
Available for qualified candidates requiring relocation
