Own the entire customer retention strategy for the DACH market by proactively reducing churn, driving deep product adoption, and skyrocketing satisfaction scores.
Act as a trusted advisor, educating and inspiring customers with industry best practices and creative solutions to their most complex business problems.
Become a certified pro at our technology, effortlessly demonstrating new features and configuring the product to meet high-level presentation needs.
Partner with customers to define, track, and crush their success KPIs throughout every single phase of their journey with Docebo.
Use your keen eye for detail to identify potential roadblocks early, implementing swift strategies to ensure a smooth, risk-free customer experience.
Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories.
Work cross-functionally with Sales, Product, and Marketing to identify up-sell opportunities and ensure the 'Docebo Heart' is felt at every touchpoint.

Proven track record of managing a renewable book of business within the SaaS world, specifically within the e-learning or L&D industry.
Professionally fluent in both German and English, possessing the ability to navigate complex business discussions and build deep rapport in both languages.
Solid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and a foundational understanding of HTML, CSS, and Javascript.

Use a mix of logic, data analysis, and wisdom to make sound decisions and provide innovative solutions that exceed customer expectations.
Possess the unique ability to balance high-level business objectives with deep human empathy, building unbreakable rapport with your stakeholders.
Expert at delivering technical presentations and explaining complex products in an upbeat, engaging, and persuasive manner.
Analyze usage metrics and data to drive meaningful conversations and strategic objectives.

Competitive pay to reward the impact, skills and traits that fuel our success.
Programs that support our people’s physical, mental, and financial well-being.
Rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Access to health benefits, so you can get the care you need when you need it.
Paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Coverage offering you time with your little one(s) so you can soak up all those precious moments.
Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

Professionally fluent in both German and English, possessing the ability to navigate complex business discussions and build deep rapport in both languages.

Docebo is hiring a Senior Customer Success Manager, DACH